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Chief Operating Officer

3 meses atrás

Lisboa, Lisboa, Portugal Realm Tempo inteiro

Job Title:
Chief Operating Officer (COO)

Job Description:

We are seeking a visionary Chief Operating Officer (COO) to join our team and lead the operational strategy and execution for the Realm community.

The ideal candidate is a strategic leader with a passion for building vibrant communities, excelling in fast-paced environments, and driving operational excellence.


Responsibilities:

Operational Leadership:
Oversee all operational aspects of the Realm community, including member experience, engagement, events, communications, and CRM. Enhance these areas through SOPs, workflows, and platforms.

Infrastructure Development:
Identify and implement tools, systems, and processes to streamline workflows and optimize community operations

Platform Development:
Improve the functionality and architecture of the community platform, including WhatsApp, email list serves, CRM, and members-only area

Team Management:
Lead a high-performing operations team, fostering a culture of collaboration, innovation, and accountability

Strategic Planning:
Develop and implement a comprehensive operational roadmap aligned with the community's goals and values to drive growth and sustainability

Performance Metrics:
Establish key performance indicators (KPIs) to measure community operations success and drive continuous improvement

Risk Management:
Identify potential risks and challenges in community operations and develop mitigation strategies for resilience and continuity

Budget Management:
Manage the operational budget, allocate resources effectively, and optimize costs while delivering value to members

Reporting & Stakeholder Engagement:
Build relationships with key stakeholders, partners, and external organizations. Provide monthly reports and product updates.

Requirements:

Leadership Experience:
Proven track record in community management, operations, or related fields, with experience leading teams and driving results

Strategic Vision:
Strong strategic and analytical skills with the ability to execute operational plans aligned with broader organizational goals

Tech Savvy:
Proficiency in technology and digital tools, including AI enablement, project management, collaboration, and analytics platforms

Financial Modeling:
Experience in financial modeling and analysis, including developing and maintaining complex financial models and forecasts

Organizational Skills:
Exceptional organizational and project management skills with the ability to manage multiple priorities simultaneously

Community Building:
Deep understanding of community dynamics, engagement strategies, and best practices, with a passion for fostering meaningful connections

Communication Skills:
Excellent verbal and written communication skills with the ability to articulate vision, engage stakeholders, and inspire action

Problem-Solving Abilities:
Highly resourceful and adaptable, able to navigate complex challenges and find innovative solutions

Passion for the Mission:
Genuine passion for the Realm community's mission and values, with a commitment to creating positive impact.
Competitive salary with benefits and equity.
Flexible work location (fully remote).Access to a network of brilliant and passionate minds around the globe.
If you are a seasoned leader passionate about community building and operational excellence, we would love to hear from you
Please apply with your resume and cover letter detailing your relevant experience and explaining why you are the ideal candidate for the COO role at Realm


Accepted file types:
pdf, doc, docx, txt, rtf

Accepted file types:
pdf, doc, docx, txt, rtf
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