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Account Support Manager
3 meses atrás
This role has been designated as 'Edge', which means you will primarily work outside of an HPE office.
**_
Job Family Definition:
_**
_ Management Level Definition:_
_ Responsibilities:
_
- risk.
- Integrate technical knowledge and business understanding to create. solutions for customers.
- Resolve single
- technology incidents independently. Work with team members to resolve unusually complex or cross
- technology incidents.
- Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.
- Identify additional services that could lead to future service revenue growth.
- Provide technical consulting during contract renewal discussions.
- Build and maintain strong relationship up to senior management level in assigned accounts.
- Design and deliver support solutions using specific industry knowledge and expertise.
- Assist in managing delivery of industry support solutions.
- Lead Customer Expectation management as part of escalation process.
- Lead crossteam or large programs/projects.
- Coach or guide junior consultants.
_ Education and Experience Required:
_
- Bachelor's degree preferred or Associate degree holder (technical field) with 5 7 years working experience in related fields desired.
_ Knowledge and Skills:
_
- Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends.
- Broad knowledge of corporate organization, job, and policies.
- Comprehensive business, technical or functional knowledge at an expert level.
- Communicate tactfully with diplomacy up to senior management levels within an organization.
- Active listening skills and ability to adjust messages to audience level.
- Problemsolving skills (proactive, reactive and creative).
- Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination.
- Well versed in core technical competencies and peaked in some technical area(s) intermediate skills in project management, communication, analysis and presentation.
- Provide suggestions for operational efficiencies.
Job:
Services
Job Level:
Specialist
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.