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Manager of Costumer Success
3 meses atrás
Why We Need You
We are seeking an experienced and strategic leader to join our team as the Manager of Commercial Customer Success and Renewals for our EMEA + APJ regions.
In this critical role, you will oversee both the Customer Success and Renewals functions, ensuring the success and retention of our valued customers while driving revenue growth through timely renewals and expansion.
The success metrics in this role will include ensuring customer renewals, lowering churn and downgrades, increasing customer adoption and delivering quantifiable business value results ultimately driving platform expansion.
As part of our commitment to fostering diversity and inclusion, we welcome applicants from all backgrounds to contribute to our culture of excellence.
How You Contribute to Our Vision Leadership Excellence: Guide and inspire a team of Commercial Customer Success Managers and Renewals Managers, setting the standard for excellence and supporting their professional growth
Performance Metrics:
track, and analyze KPIs to gauge the success of our customer success and renewal operations. Provide updates to leadership on forecast to goals. Your insights will fuel continuous improvement, pushing the boundaries of what we can achieve.
Strategic Vision:
Craft and implement compelling strategies for customer success and renewals, closely aligned with our broader business goals. Utilize deep insights from customer interactions, feedback, and data analytics to inform and drive these strategies.
Collaborative Synergy:
Work in lockstep with Sales, Customer Success Group and other teams to refine the customer journey, pinpointing opportunities for growth and ensuring customer needs are met with precision and creativity
Adoption & Satisfaction:
Lead the charge in initiatives aimed at boosting product adoption and customer satisfaction. Your efforts will maximize customer lifetime value and smooth the path from initial onboarding to ongoing engagement.
Data-Driven Decision Making:
Harness the power of customer usage data, market trends, and competitive analysis to guide strategic decisions and fine-tune our approach to customer engagement
Performance Metrics:
Establish, track, and analyze KPIs to gauge the success of our customer success and renewal operations. Your insights will fuel continuous improvement, pushing the boundaries of what we can achieve.
Welcome to Variacode We're not your typical staffing company.
Deeply rooted in the IT scene, we're all about matching the right tech folks with businesses that'll love their skills just as much as we do.
Think of us as the tech-savvy friend who always knows someone for that specific job you need to fill.Our team? A melting pot of talented individuals from all walks of life. This diversity isn't just a buzzword for us - it's what fuels our fresh, out-of-the-box approach. It's how we consistently come up with nimble solutions that old-school firms wouldn't even think of.
We're passionate about connecting bilingual Latin American IT pros to opportunities where they can shine. And we're equally enthusiastic about helping businesses tap into this pool of talent, driving efficiency without breaking the bank.
So, if you're seeking a dynamic, agile, and downright cool place that values every shade of talent, Variacode is where you want to be.
Requisitos:
Requirements English:
Advanced Bachelor's degree in a technical or business field (preferred) Demonstrable experience in supporting highly technical products, showcasing your ability to grasp and convey complex solutions.
At least 8 years of progressive, customer-facing experience is essential, including a minimum of 3 years in a leadership or managerial role.
This experience should highlight your capacity to lead teams, drive customer success, and contribute to business growth.A solid track record in enhancing customer satisfaction, retention, and revenue growth, particularly within a SaaS or subscription-based model, is crucial.
Strong analytical abilities with a knack for extracting actionable insights from data to steer strategic decisions and refine customer engagement practices.
Outstanding communication and interpersonal skills are non-negotiable, enabling you to forge and nurture relationships across all organizational levels and with key external parties.
Proven leadership skills, with the ability to rally cross-functional teams around shared goals, promoting a culture of collaboration, accountability, and high performance.
Hands-on experience with Salesforce or equivalent CRM systems, complemented by adeptness in utilizing data analysis tools and methodologies to drive insights.
You're a strategic thinker with a laser focus on outcomes, imbued with strong business sense and a relentless drive to deliver superior customer experiences.
Thrive in a fast-evolving business landscape, demonstrating a commitment