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Service Delivery Associate

3 meses atrás

Porto, Porto, Portugal carwow Tempo inteiro

About carwow


We're on a mission to change the way people buy, sell or use a car by creating the world's best online car marketplace.

Since starting our journey in 2011, we've grown to become one of the most trusted comparison sites with over 12 million active users and an 'excellent' Trustpilot rating of 4.7.


carwow is backed by some of Europe's most respected technology, marketplace and automotive investors, with $55 million Series D funding secured in December 2021.

Over 400 carwowers from 25 nationalities work with us in the UK, Germany, Spain and Portugal. One of our goals for 2023 is to become a Top 10 European Start-Up to work for.

About the role
A Service Delivery Associate is responsible for leading and managing the delivery of services to clients.

This includes ensuring that services meet or exceed client expectations, and that delivery teams have the resources and support they need to succeed.


Specific responsibilities may include:

  • Managing service delivery teams and ensuring that team members have the necessary skills and resources to deliver highquality services
  • Developing and maintaining relationships with clients to understand their needs and ensure that services meet or exceed their expectations
  • Defining and implementing service delivery processes and procedures
  • Managing service level agreements (SLAs) and ensuring that services are delivered on time and within budget
  • Identifying and managing risks associated with service delivery
  • Continuously monitoring and improving service delivery performance
  • Managing the financial aspects of service delivery, including revenue and profitability
  • Communicating effectively with other departments, such as sales and marketing, to ensure
that services are aligned with overall company goals and strategies.

Requirements:


The Service Delivery Associate should have a strong background in service delivery, as well as experience managing teams and projects.

Strong leadership, communication, and problem-solving skills are essential, as well as a strong customer-focus.

A bachelor's degree in a related field, such as business management or computer science, is typically required.

Benefits
Hybrid working

Competitive salary

Equity in the company (share options)

Vitality Private Healthcare

25 days holiday, plus bank holidays and Christmas Eve or an alternative (religious) holiday of your choice

Tech:
The latest core technology (Macbook or Surface)

Remote working:
You'll receive a 'home office allowance' of up to £500/€550 to help get set up with everything you need to succeed at home

Remote working:
New: 'work from anywhere for a month each year' policy in place should you wish to use it

Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies

Learning and development budget

Social:
Company wide collaboration such as bi-weekly product demos, tech lunch's, coffee with the exec sessions, book clubs, social events

‍‍ Refer a friend and get paid

Lunch & learns with internal and external speakers