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Technical Implementation Specialist

3 meses atrás

Oeiras, Lisboa, Portugal Cisco Systems Tempo inteiro

Smart Bonding Implementation Specialist & Project Manager


Do you want to join a team of specialists working on the automation of ITSM process flows? The Smart Bonding Team engages with Cisco customers and partners all over the world to improve their ticket resolution experience.


We utilize the latest Cloud Technology to integrate with service partners automating the sharing of processes, data, and workflows in real-time by eliminating manual practices and bottlenecks, driving significant operational efficiencies that are scalable and re-usable.

Smart Bonding establishes a real-time, collaborative connection between the Cisco ticketing systems and that of our partners and customers. This builds a continuous and interactive customer support experience, minimizes network downtime, and enhances partner, customer, and end-user happiness.

Role & Responsibilities

As a Project Manager & Implementation specialist you will support Smart Bonding Operations across the entire portfolio of service delivery capabilities, including:

  • Managing Partner and Customer on-boarding projects
  • Consulting and Guiding Partners and Customers through requirements
  • Coding and configuring APItoAPI connections in our software tools
  • Working with crossfunctional stakeholders
  • Innovating Smart Bonding to make onboarding more efficient and automated
Qualification Requirements

  • Technical Education e.g. Bachelor or higher in IT / Computer Science
  • Knowledge of at least 1 programming language (e.g. OOP, Scriptlanguages etc.) and being comfortable learning new ones
  • Experience in using B2B Protocols such as SOAP and REST Webservices
  • Experience in the customization of ITSM Systems such as ServiceNow, Remedy, Jira, etc.
  • Good knowledge of Webservices and APIs with messages in XML and json
  • Experience in leading projects and consulting customers.
  • Experience with Microsoft Office products (Word, Excel, PowerPoint, Visio)
  • Excellent English spoken and written
  • Methodical and structured style of working with a strong analytical mind
  • Excellent collaborative skills across multicultural teams and high customer focus
Nice-to-have Requirements

  • Experience with Mulesoft as an API Integration Platform
  • Experience with customization/implementation of ERP or CRM systems
  • ITIL Certification
  • Working proficiency in other languages (e.g. Spanish, German, Polish, Japanese, etc.)

Why Cisco


WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take.

We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart.

Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us

U.S.

employees have
access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday.

Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO.

We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.


Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components.

For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may