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IT Network Service Management Professional

3 meses atrás

Amadora, Lisboa, Portugal Siemens Healthineers Tempo inteiro
IT Network Service Management Professional

Overview:

Responsibilities:

  • You will ensure implementation of ITIL process on new projects and adherence to process in operations.
  • You will review service management KPIs as well as other performance data to ensure respective performance of the service provider
  • You will oversee the quality of the delivered IT service and solution that support Healthineers business requirements
  • You will collect new demand, develop, and prioritize pipeline of business demand on an ongoing basis
  • You will support Consulting and Troubleshooting of IT infrastructure issues working with Business, IT partners and various IT teams and provide SME support for major incidents as needed

Required Knowledge and Experience:

Education:
University degree in engineering / computer science of similar

Certification:
ITIL foundation V4, CCNA.

Experience: 8-10 years of relevant work experience as a service management professional.

  • Knowledge and experience with ITIL processes. ITIL Certification is preferred
  • Ability to present ideas in businessfriendly and userfriendly language appropriate to both executive and managerial audiences
  • Ability to prioritize work and handle multiple tasks simultaneously in a fast paced, diverse, and growthoriented environment.
  • Provide SME support for major incidents as needed; Consult, Troubleshoot and Solve IT infrastructure issues working with Business, IT partners and various IT teams
  • Drive Service Orchestration Management with the development of roadmaps for implementations related to Network services
  • Oversee the delivery of quality IT solutions that support Healthineers business requirements ranging from direct requests from the business to complex and cross sector Global strategic initiatives
  • Ability to rapidly acquire technical skills and passion for continuous learning
  • Enterprise level Networking knowledge in multiple technical areas including:
a. Networks (LAN, WAN, WLAN, Switches, Routers, Load Balancers, Proxies)

b. Systems (Windows, UNIX, Linux)

c. Information Security (Firewalls, VPN, Proxy)

Preferred Knowledge/Skills, Education, and Experience:

  • Proven ability to influence the definition of service strategies in various IT infrastructures
  • Work experience in network communication, service management as ideally routing protocols as well as network security
  • Enterprise service management knowledge in multiple areas mainly Networks and Cloud
  • Comprehensive experience in analysis of business processes and in management of ITprojects
  • Familiarity with network monitoring and troubleshooting tools

Soft skill Requirements:

  • Business Results Orientation (+)
  • Strategic Innovative Orientation (+)
  • Leadership (+)
  • Collaboration & Influencing (++)
  • Customer Orientation (++)
  • Change Management (+)
  • Intercultural Sensitivity (++)
  • Value Orientation (++)
  • Team Development (+)
  • Ability to use initiative when needed
  • Excellent communication skills (both written and verbal)
  • Quick learner and efficient ability to get into new technologies and architectures