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Assistant Shore Excursions Manager
3 meses atrás
General Responsibilities
- Recommend and sell tour activities to Guests to enhance their shore side experience.
- Escort and participate on tours as needed to ensure high standards are met.
- Manage Shore Excursion Staff and assist with daily Tour Office operation.
- Help with staff rotation ensuring desk coverage during office hours.
- Answer Guest questions courteously and professionally.
- Prepare Live Lectures Presentations in PowerPoint when required.
- Assist in preparing materials for tours and guest information.
- Double-check printed materials before distribution.
- Maintain digital displays with up-to-date information for guests.
- Attend onboard functions to increase guest interaction.
- Cross-train staff for vacation cover.
- Prepare disembarkation groups and ensure smooth logistics.
- Ensure all necessary materials are ready for each port call.
- Other responsibilities as assigned.
Operational Responsibilities
- Organize and oversee escorting assignments and training for tour groups.
- Ensure staff attend safety training as required.
- Report maintenance issues promptly for resolution.
- Adhere to Company Policies and Procedures.
- Assist in organizing tour dispatching and packages.
- Help create detailed handover notes when necessary.
Financial Responsibilities
- Be mindful of cost when using office supplies.
- Maintain and respect Company property.
- Assist Manager with accounting procedures and pricing.
- Ensure accurate accounting for all charges and issues.
Team Communication and Meetings
- Maintain open communication with the team and other departments.
- Collaborate with department heads and Cruise Director for smooth operations.
Safety Responsibilities
- Practice Safe Lifting Techniques at all times.
- Follow emergency procedures and participate in drills.
- Fulfill other safety responsibilities as assigned.
Education/Position Requirements
- College Degree/Diploma preferred.
- Background in Hotel or Tourism advantageous.
- Good knowledge of world geography and ports visited by Mystic Cruises.
- Minimum one (1) year experience as Shore Excursion Manager on cruise ships.
- Experience in presenting Shore Excursions live.
- Proficiency in English and German.
- Strong interpersonal and communication skills.
- Proficient in Microsoft Office Suite.
- Excellent organizational and multitasking abilities.
- Ability to interact with diverse groups.
- Calm and service-oriented with a friendly personality.
