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Gaming Customer Advisor

3 meses atrás

Lisboa, Lisboa, Portugal portugalbs Tempo inteiro
Are you living for video games?
Are you familiar with the names 'World of Warcraft', 'Diablo' or 'StarCraft', which makes up of the world's most popular video games?

Our partner, an American video game developer and publisher is looking for candidates to join their international team in Lisbon.

You will work for a company that cares about its employees, full of opportunities to learn and grow professionally and personally, all this in the amazing and new-hyped Lisbon.

Your responsibilities and impact as a Gaming Customer Advisor will be:

  • Supporting clients' activities by offering world class service to their customers while working on projects of top prestigious and worldwide brands by
  • Answering incoming queries from customers via phone, email and chat
  • Identifying issues and provide solutions
  • Ensuring high level of customer satisfaction
  • Recording data in the CRM system
  • Providing ad hoc support
  • Being a team player and participate in the success of the team and project
Skills, qualifications and interests you need to succeed in this role:

The company is recruiting on soft skills, regardless of your field of studies – they will train you on every aspect of the job.

Are you customer service oriented, have good communication skills, pro-active and a team player? Then they might have an opportunity for you to join them

  • A native level of German and at least a B2 level of English
  • Knowledge of the value and impact that a good customer experience can create
  • Being an attentive listener, comfortable and skillful at communicating with people
  • Having a drive for excellence and professionalism
  • Being a real team player and committed to your work
  • Excitement about intercultural communication and the expatriate lifestyle
  • Living in or willing to relocate to Lisbon for an international career and life experience
  • Having a valid Portuguese work permit (required).
What's in it for you?

  • Type of contract: a long term fixed term contract, renewable every year
  • Working hours: full time (40h/week)
  • Monday to Friday, availability to work between 7am 10pm, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule
  • Salary conditions (*) – 2 options:
  • Including free accommodation (shared flat, all bills included): 950€ gross/month
Excluding accommodation: 1240€ gross/month

For international candidates:

  • Reimbursement of your initial flight expenses after 9 months
  • Airport pick up
  • Yearly two way flight ticket back to your home country (within the EU)
  • Help in paperwork, opening bank account, etc.
upon your arrival

  • Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
  • Real career opportunities in different career paths
(*) paid training period if successful (from 1 to 4 weeks)

Your Future Company:


Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation and to your social integration.

Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world.

Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you

What should you expect from living in Lisbon?

  • A colorful city view and a rich cultural history
  • Pros of living in a European capital on a budget
  • Delicious Portuguese cuisine and famous café culture
  • Friendly people, good vibes and a happy go lucky urban life
  • Warm climate all year and a sunny beach life next to the Atlantic
  • A large English speaking local community and international environment


Feel free to check our other opportunities for German speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.