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Service Design Lead
3 meses atrás
Role:
Service Design LeadType: ContractLength: 6 monthsLocation: Lisbon
Day Rate:
€250 – €450I am currently working in partnership with a global life sciences client who are embarking on an exciting initiative to elevate their employee experience, knowledge access and support mechanisms. As a priority, I am seeking an experienced Service Design Lead based in Lisbon, Portugal who will play a pivotal role in identifying and rectifying workflow challenges by leading the design and delivery of new cutting-edge services.
Roles and Responsibilitiespain points in stakeholder's current workflows and knowledge access processes.
Translate these identified pain points into actionable solutions and designs.minimum service requirements from relevant stakeholders.a backlog of new opportunities to add value to the enterprise service.service strategies and design workflows that are aligned to employee needs and business objectives.support and guidance to different teams on best practices and service design principles.
Essential RequirementsService Design professional with a background in addressing pain points in employee workflows and leading service design projects within a complex environment.understanding of service design tools, techniques, and methodologies.analysis skills, with the ability to translate employee pain points into service solutions that support an efficient workflow.stakeholder management and communication skills.
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