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DescriptionDESCRIPTIONSenior Application Support EngineerLisboaLisbon, Lisbon, Portugal DescriptionDESCRIPTIONOur client is a multinational universal bank and financial services holding company.Currently, we are looking Application Support Engineer with an expertise in AS to make our team even stronger. ResponsibilitiesFollow up user requests in 2STRACK/Service NowAssure response time is adequate to the priority of the issues reported (SLA)Interact with the software vendor assuring good the communication and response timeIdentify user training needs and provide them the application knowledgeIdentify product gaps or weaknesses and suggest areas of improvement, as neededLog defects/issues with the system providing the scenario/logs etcEscalate any critical/outstanding issues to the managementPerform support and analysis of reported issues, and evaluate alternative business solutions and workarounds to minimize the impacts coordinating with the Production Support team any change or any query that might appearEnsure a smooth follow up of all technical processes (WebSphere, Java, MQ, CFT/SFTP)Manage incidents according to Service Delivery / ITIL Standards, and in coordination with other teams, including production/infrastructure teamsRequirementsAbility to work in fast paced global environment2+ years of relevant Support/IT experiencePrior experience understanding functional specifications, process flow diagrams and proceduresUNIX/Linux knowledgeSQL/Oracle knowledgeExperience with different file transfer protocols e. g. FTP/SFTP, MQ, CFTUpper-Intermediate level of English, both spoken and written (B2+)Ready to work in an office 2 times a weekNice to havePrior experience with job schedulers e. g. Autosys 11. 3. 6, Control-MUnderstanding of system architectures such as SSO, Firewalls, load balancer etcWe OfferCompetitive compensation depending on experience and skillsVariety of projects within one companyBeing a part of a project following engineering excellence standardsIndividual career path and professional growth opportunitiesInternal events and communitiesFlexible work hours#J-18808-Ljbffr