Technical Support Engineer
Há 7 horas
Location: Oeiras, Lisbon, Portugal Type: Full-Time As a Technical Support Engineer , you will play a key role in ensuring the smooth operation and maintenance of tolling systems by delivering advanced technical support and collaborating with cross-functional teams.
Your Responsibilities Will Include: Advanced Troubleshooting: Diagnose and resolve complex technical issues beyond L1 capabilities.
Incident Management: Prioritize and resolve incidents promptly, ensuring effective communication with stakeholders.
Escalation Handling: Escalate unresolved issues to L3 teams or specialized support groups when required.
Knowledge Sharing: Document solutions and share expertise with L1 teams to enhance overall efficiency.
Customer Interaction: Engage with customers to understand their issues, provide updates, and ensure satisfaction.
Root Cause Analysis: Investigate and analyze the root cause of issues to prevent recurrence.
Key Requirements Technical Skills: Proficiency in Linux OS , Java , web-based applications , and SQL databases .
Strong understanding of networking protocols , roadside communication systems, and troubleshooting.
Experience in maintaining hardware such as cameras, sensors, and tolling equipment is a plus.
Expertise in system integration , ensuring seamless communication between components.
Familiarity with cybersecurity measures to protect tolling systems.
Ability to analyze tolling system data for trends, issues, and optimization opportunities.
Qualifications: Degree in Computer Science , Information Technology , or a related field.
Relevant certifications (e.g., ITIL , CompTIA A+ , CCNA ) are highly valued.
Prior experience in a similar role, ideally within the transportation or tolling industry .
Excellent verbal and written communication skills in Portuguese and English .
Join Us
If you are passionate about development and are looking for an environment where you can grow and make a difference, we want to meet you
Send your application to ****** Equal Opportunities Statement: Mootiva is an equal opportunities employer and is committed to diversity and inclusion in the workplace.
We encourage all qualified candidates to apply.
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