Customer Support Assistant

3 semanas atrás


Porto, Portugal Bluwalk Tempo inteiro

Job Description Customer Support Assistant A successful customer support assistant is responsible for managing calls, tickets, emails, and social media messages with a focus on customer satisfaction and loyalty.
This role covers both pre-sales and post-sales support, addressing inquiries, resolving complaints, and handling various requests.
Serving as the company's front line, the customer support assistant is the key point of contact between clients and Bluwalk.
  The job will require you to: Manage customer orders through email, telephone, and ticketing systems; Maintain a strong focus on customer requests and retention; Address and resolve complaints and inquiries via phone, email, or helpdesk; Serve as a gatekeeper for the company, ensuring customer satisfaction and delivering professional support in a positive and empathetic manner; Adhere to established procedures, guidelines, and communication policies; Offer feedback and propose solutions to enhance our services and processes.
  Qualifications The ideal candidate: At least 1 year of experience in customer service; Conversational proficiency in English and Portuguese; Customer-oriented with the ability to adapt and respond to different types of people; Strong skills in telephone handling and active listening; Excellent communication skills, both written and verbal; With an entrepreneurial attitude, drive, and positivity; A person who does more with less and strives for high standards of quality; University degree (a plus)



  • Porto, Portugal Buscojobs Portugal Tempo inteiro

    Job DescriptionCustomer Support AssistantA successful customer support assistant is responsible for managing calls, tickets, emails, and social media messages with a focus on customer satisfaction and loyalty.This role covers both pre-sales and post-sales support, addressing inquiries, resolving complaints, and handling various requests.Serving as the...

  • Customer Support Assistant

    3 semanas atrás


    Porto, Portugal Bluwalk Tempo inteiro

    Company DescriptionBluwalk is an urban mobility operator whose mission is to facilitate access and improve quality of work opportunities in the field of mobility. Manage operations in the largest centres national urban services, in the ride-hailing (TVDE), courier, e-commerce and food delivery segments. Was highlighted by the Financial Times (FT1000 Europe's...

  • Customer Support Assistant

    3 semanas atrás


    Porto, Portugal Bluwalk Tempo inteiro

    **Company Description** Company Description** Bluwalk is an urban mobility operator whose mission is to facilitate access and improve quality of work opportunities in the field of mobility. Manage operations in the largest centres national urban services, in the ride-hailing (TVDE), courier, e-commerce and food delivery segments. Was highlighted by the...


  • Porto, Portugal hôma Tempo inteiro

    “Atención al cliente de hôma, ¿buenos dias?” É com a maior simpatia e profissionalismo que atendemos diariamente os contactos dos nossos clientes e procuramos dar a melhor resposta às suas questões e necessidades. Temos uma equipa espetacular de Serviço de Apoio ao Cliente (SAC) que dá o seu melhor em cada contacto, elevando o “Happy Home...


  • Porto, Porto, Portugal Adecco Prestação De Serviços, Lda Tempo inteiro

    Key Responsibilities:We are seeking an ambitious and skilled Polish Front Office Assistant to join our team at Gaia | Avintes. As a Polish Front Office Assistant, you will be responsible for:Daily Communication: Providing exceptional customer support through daily communication with customers to support their purchases and requests.Relationship Building:...


  • Porto, Porto, Portugal Adecco Prestação De Serviços, Lda Tempo inteiro

    Customer Support OpportunityWe are seeking a highly motivated and customer-focused Polish Front Office Assistant to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their satisfaction and loyalty.Key Responsibilities:Provide daily communication with customers to...


  • Porto, Porto, Portugal Software & Support Media Gmbh Tempo inteiro

    **Customer Service Excellence in a Global Setting**As a German-speaking Banking Customer Support Advisor at Software & Support Media Gmbh, you will play a vital role in delivering exceptional customer service to clients of a major German bank. Your primary responsibility will be to handle all incoming contacts from customers through various channels,...


  • Porto, Portugal Software & Support Media Gmbh Tempo inteiro

    German-speaking Banking Customer Support AdvisorWork for an international leader in outsourced customer service which is partnering with a major German Bank looking to strengthen their German-speaking customer service operations in beautiful Porto – great location, fantastic shifts!Your Role Handle all incoming contacts from customers of a banking company...


  • Porto, Porto, Portugal Adecco Tempo inteiro

    OverviewWe are looking for a skilled Polish Front Office Assistant to join our team at Adecco. The ideal candidate will have excellent communication skills, both written and verbal, and the ability to work in a dynamic environment.Main Responsibilities:Daily communication with customers to support their purchases and requestsDevelop long-term relationships...


  • Porto, Portugal Delagroup Tempo inteiro

    Delagroup is recruiting Customer Support Assistants for one of its clients located in the northern region of Portugal (Porto).The ideal candidate must meet the following requirements:Proficiency in English at C1 or C2 level (eliminatory requirement)Native or C2 level proficiency in Swedish, Dutch, Finnish, or Norwegian (eliminatory requirement)Experience in...


  • Porto, Porto, Portugal Adecco Tempo inteiro

    We are seeking a highly motivated and detail-oriented Polish Front Office Assistant to join our team at Adecco. The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment.Key Responsibilities:Provide exceptional customer service to clients in Polish, responding to their...

  • Administrative Assistant

    2 meses atrás


    Porto, Portugal Advantek Group Tempo inteiro

    **Job** **About** **Administrative Assistant** **Administrative Assistant** **Advannor** - We focus on culture and technology. Together with our customers we create solutions that digitalizes, simplifies, and streamline systems and products.**Responsibilities**: - Planning and organizing travel (flight, hotel, and transport bookings). - Filing and...


  • Porto, Portugal DELAgroup Tempo inteiro

    **Delagroup is recruiting Customer Support Assistants for one of its clients located in the northern region of Portugal (Porto).** - Proficiency in English at C1 or C2 level (eliminatory requirement) - Native or C2 level proficiency in Swedish, Dutch, Finnish, or Norwegian (eliminatory requirement) - Computer literacy from a user’s perspective - Interest...


  • Porto, Porto, Portugal Manpowertbo Tempo inteiro

    About UsAt ManpowerGroup, we are a company dedicated to people, providing the best experience in the employment industry. Our innovative approach and vision towards the future make us an exciting place to work. We are looking for motivated candidates who want to join our journey.The RoleWe are recruiting Customer Support Assistants, fluent in English, for...

  • Administrative Assistant

    3 semanas atrás


    Porto, Porto, Portugal ADECCO RECURSOS HUMANOS Tempo inteiro

    Job Summary: We are looking for an Administrative Assistant with great communication skills to contact other companies and manage client relationships, as well as perform various administrative tasks.Requirements:Proficiency in German (B2/C1) and English (B2);Experience as an administrative assistant or customer support agent;Customer-focused with excellent...


  • Porto, Porto, Portugal Gigroup Tempo inteiro

    We are seeking an experienced Veterinary Assistant to join our team at Nestlé Business Services, a multinational leader in the global food retail sector. As a Consumer Engagement Services Veterinary Assistant, you will be responsible for assisting customers with questions and concerns related to our products and services.Salary: Competitive salary and...


  • Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

    Company Overview: A leading company in the industrial sector is looking for a Financial Administrative Assistant to reinforce their team. This role presents an opportunity to develop professional skills in a reference company.">About the Role: The Financial Administrative Assistant will be responsible for general administrative tasks, bank and credit card...

  • Customer Support

    2 meses atrás


    Porto, Portugal Cross Border Talents Tempo inteiro

    As a Customer Support Specialist , you will handle customer inquiries related to product features, technical issues, and other questions. Deliver high levels of customer service and resolve requests regarding e-commerce, software, hardware, and wireless connectivity issues. Document interactions accurately and maintain data accuracy in our system. Adapt to...


  • Porto, Porto, Portugal Gigroup Tempo inteiro

    We are seeking a skilled Veterinary Assistant to join our team at Nestlé Business Services. As a Consumer Engagement Services Veterinary Assistant, you will be responsible for assisting Nestlé consumers with questions and doubts regarding our products and services. Your primary goal will be to resolve customer queries, recommend solutions, and guide...

  • Customer Support

    2 meses atrás


    Porto, Portugal Cross Border Talents Tempo inteiro

    As a Customer Support Specialist , you will handle customer inquiries related to product features, technical issues, and other questions. Deliver high levels of customer service and resolve requests regarding e-commerce, software, hardware, and wireless connectivity issues. Document interactions accurately and maintain data accuracy in our system. Adapt to...