Service Delivery Manager
2 meses atrás
Estamos à procura de um(a) Service Delivery Manager altamente motivado(a) e experiente para se juntar à nossa equipa e trabalhar diretamente com um cliente de renome no mercado nacional. O candidato ideal será responsável por garantir a entrega eficiente e eficaz dos serviços, mantendo altos padrões de qualidade e satisfação do cliente.
Responsabilidades: Gerir a entrega de serviços de TI, assegurando que os acordos de nível de serviço (SLAs) sejam cumpridos.Coordenar com várias equipas internas e externas para garantir a resolução rápida de problemas.Monitorizar e reportar o desempenho dos serviços, identificando áreas de melhoria.Desenvolver e manter relacionamentos sólidos com o cliente, compreendendo as suas necessidades e expectativas.Implementar processos e práticas de melhoria contínua para otimizar a entrega de serviços.Gerir o orçamento e os recursos alocados aos projetos de entrega de serviços.Requisitos: Licenciatura em Gestão, Engenharia Informática ou área relacionada.Experiência comprovada como Service Delivery Manager ou em funções similares.Conhecimento profundo de práticas de ITIL e gestão de serviços.Excelentes habilidades de comunicação e relacionamento interpessoal.Capacidade de trabalhar sob pressão e gerir múltiplas prioridades.Fluência em português e inglês.Salário competitivo e benefícios atrativos. Oportunidade de trabalhar com uma empresa líder no setor da energia. Ambiente de trabalho dinâmico e colaborativo. Oportunidades de desenvolvimento profissional e crescimento na carreira.
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