Lenovo Customer Care Executive
2 semanas atrás
.Do you know Lenovo? The name of the global technology leader, advancing the future with innovative PCs, smart devices, and cloud solutions. Join an inclusive, forward-thinking team that values diverse perspectives, champions bold ideas, and empowers each team member to make a meaningful impact worldwide. If you're fluent in Dutch, feeling comfortable working in English, passionate about helping people, and up for a new challenge, this might be your perfect role.What you will AchieveAs a Customer Care Executive, you'll manage customer issues from start to finish, working with customers and internal teams to resolve claims promptly and professionally. This role centers on building strong relationships and understanding client needs, especially in escalated cases. Your goal is to deliver outstanding service and help us meet key performance targets.What is your mission? Support Lenovo Customers: Handle incoming cases from VIP customers, primarily through email and in some situations making outbound calls may also be necessary. Problem-Solve: Use cutting-edge Lenovo tools to guide customers through case resolution, and work with your teammates to crack tricky cases. Be Empathetic: Connect with customers from all backgrounds, ensuring everyone feels heard and valued. Reliability: Ability to work within the set deadlines and comply with SLAs and get in touch with customer over the phone from time to time. Team Collaboration: Work together to hit personal and team goals in an environment where your unique perspective is always appreciated. To be a Brand Ambassador: Be a Lenovo expert - sharing knowledge about their awesome products and reflecting Lenovo's commitment to innovation and inclusivity. RequirementsWhat do we look for? Fluent Dutch Language: You're confident communicating in Dutch Language, both written and spoken. English Communication: You'll be working with an international team, so you need to be comfortable in English too Great Communication Skills: with a focus on customer interactions. Customer-First Mindset: You love helping people and solving problems, whether it's over the phone or by email. Skilled at managing complex situations: that involve multiple teams to keep customers satisfied. Tech-Savvy: You're comfortable with MS Office and can pick up new tools quickly. Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service. Ability to stay calm: and handle high-pressure situations, especially with sensitive cases (like social media, executive escalations, and legal cases). Location & Eligibility: Be eligible to work in Slovakia, office is in Bratislava.BenefitsWhat we offer Starting date: ASAP Contract Type: Permanent Working schedule: Full-Time (40 hours per week), 5 days per week Working hours: Monday - Friday from 9 am to 6 pm. Highly competitive base salary of €21,000 per annum in addition to: 6,23€/day meal voucher (124 €/month)
-
Lenovo Customer Care Executive
2 semanas atrás
Braga, Portugal Cpm International Tempo inteiro.Do you know Lenovo? The name of the global technology leader, advancing the future with innovative PCs, smart devices, and cloud solutions. Join an inclusive, forward-thinking team that values diverse perspectives, champions bold ideas, and empowers each team member to make a meaningful impact worldwide. If you're fluent in Dutch, feeling comfortable...
-
Lenovo Customer Care Executive
Há 5 dias
Braga, Portugal CPM International Tempo inteiroDo you know Lenovo? The name of the global technology leader, advancing the future with innovative PCs, smart devices, and cloud solutions. Join an inclusive, forward-thinking team that values diverse perspectives, champions bold ideas, and empowers each team member to make a meaningful impact worldwide. If you're fluent in Dutch, feeling comfortable...
-
Lenovo Customer Care Executive
Há 5 dias
Braga, Portugal Cpm International Tempo inteiroDo you know Lenovo? The name of the global technology leader, advancing the future with innovative PCs, smart devices, and cloud solutions. Join an inclusive, forward-thinking team that values diverse perspectives, champions bold ideas, and empowers each team member to make a meaningful impact worldwide. If you're fluent in Dutch, feeling comfortable working...
-
Lenovo Customer Care Executive
2 semanas atrás
Braga, Portugal Cpm International Tempo inteiroDo you know Lenovo? The name of the global technology leader, advancing the future with innovative PCs, smart devices, and cloud solutions. Join an inclusive, forward-thinking team that values diverse perspectives, champions bold ideas, and empowers each team member to make a meaningful impact worldwide. If you're fluent in Dutch, feeling comfortable working...
-
Lenovo Customer Care Executive
2 semanas atrás
Braga, Portugal Cpm International Tempo inteiroDo you know Lenovo? The name of the global technology leader, advancing the future with innovative PCs, smart devices, and cloud solutions. Join an inclusive, forward-thinking team that values diverse perspectives, champions bold ideas, and empowers each team member to make a meaningful impact worldwide. If you're fluent in Dutch, feeling comfortable working...
-
Customer Service Representative for Lenovo
2 semanas atrás
Braga, Braga, Portugal Cpm International Tempo inteiroWe are seeking a highly skilled Customer Service Representative to join our team at CPM International. This role will involve managing customer issues from start to finish, working with customers and internal teams to resolve claims promptly and professionally.Key Responsibilities:Support Lenovo Customers: Handle incoming cases from VIP customers, primarily...
-
Braga, Braga, Portugal Cpm International Tempo inteiroAbout LenovoLenovo is a global technology leader that is advancing the future with innovative PCs, smart devices, and cloud solutions. As a forward-thinking team member, you will be part of an inclusive and diverse environment where bold ideas are valued and each individual has the power to make a meaningful impact worldwide.Job DescriptionAs a Customer Care...
-
Global Customer Experience Specialist
1 semana atrás
Braga, Braga, Portugal Cpm International Tempo inteiroJob OverviewWe are seeking a skilled Global Customer Experience Specialist to join our team at CPM International.About the RoleThis full-time position is based in Bratislava, Slovakia, and involves managing customer issues from start to finish. The successful candidate will work with customers and internal teams to resolve claims promptly and professionally,...
-
Global Support Specialist
2 semanas atrás
Braga, Braga, Portugal Cpm International Tempo inteiroCpm International is a global technology leader advancing the future with innovative PCs, smart devices, and cloud solutions. As a Customer Care Executive, you'll play a vital role in delivering outstanding service to our customers worldwide.About UsWe value diverse perspectives, champion bold ideas, and empower each team member to make a meaningful impact....
-
Global Customer Experience Ambassador
2 semanas atrás
Braga, Braga, Portugal Cpm International Tempo inteiroDiscover a new challenge with Lenovo as a Global Customer Experience Ambassador in our Bratislava office. With a passion for helping people and a flair for communication, you'll thrive in this role.Company OverviewLenovo is a global technology leader that's always pushing the boundaries of innovation. As a key member of our team, you'll be part of a diverse...
-
Customer Experience Director
2 semanas atrás
Braga, Braga, Portugal Visage Executive Search Tempo inteiroJob Title: Customer Experience DirectorAbout the Role:We are seeking a seasoned professional to lead our customer experience operations, focusing on delivering exceptional service and fostering loyalty. The ideal candidate will possess strong leadership abilities, strategic thinking, and excellent communication skills.Key Responsibilities:Manage contact...
-
Customer Service Operations Director
Há 5 dias
Braga, Braga, Portugal Visage Executive Search Tempo inteiroJob OverviewWe are seeking an experienced Customer Service Operations Director to lead our team and drive customer satisfaction.About the RoleThe successful candidate will have a proven track record in managing customer service operations, including contact center management, quality assurance, and training. Key responsibilities include:Analyzing processes...
-
Multilingual Customer Care
6 meses atrás
Braga, Portugal Findhu Tempo inteiroEmbark on an Exciting Customer Care Journey in Multilingual Braga! Join our dynamic team and make a real impact on employee satisfaction while working in a multicultural environment. As a Customer Care Specialist, you'll be the go-to resource for colleagues, providing exceptional support and contributing to a positive work. **Responsibilities**: - Provide...
-
Customer Care Advisor
Há 1 mês
Braga, Braga, Portugal Blu Selection Tempo inteiroAbout the Role:We are seeking a highly skilled Customer Care Advisor to join our team in Lisbon. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences to our clients.Key Responsibilities:Providing native-level German and B2-level English language support to clientsDeveloping and maintaining a...
-
Customer Care Specialist In Lisbon
Há 2 dias
Braga, Portugal Blu Selection Tempo inteiroYour responsibilities and impact as Customer Care Specialist will be:Satisfy Customers in different matters (phone, chat and E-Mail)Being responsible for the positive reputation of a major brandActing in the interest of the customer and the company to resolve complaints mutually with a compromiseSkills, qualifications and interests you need to succeed in...
-
Customer Care Specialist
3 meses atrás
Braga, Portugal Salvador Caetano Tempo inteiroJob Description Esta pessoa vai fazer parte da equipa de Marketing e Transformação Digital da KINTO e a sua missão passará por implementar o princípio de "Customer Listening" com o objetivo de melhorar e transformar a relação com a KINTO numa "first class experience". Como é Ser Customer Care Specialist?- Centraliza o feedback do cliente...
-
Customer Care Specialist
3 meses atrás
Braga, Portugal Salvador Caetano Tempo inteiroEsta pessoa vai fazer parte da equipa de Marketing e Transformação Digital da KINTO e a sua missão passará por implementar o princípio de "Customer Listening" com o objetivo de melhorar e transformar a relação com a KINTO numa "first class experience". Como é Ser Customer Care Specialist?- Centraliza o feedback do cliente (reclamações,...
-
Working In Lisbon: Customer Care Advisor
2 meses atrás
Braga, Portugal Blu Selection Tempo inteiroYour responsibilities and impact as a Customer Care Advisor will be: A native level of German and at least a B2 level of English Knowledge of the value and impact that a good customer experience can create Being an attentive listener, comfortable and skillful at communicating with people Having a drive for excellence and professionalism Being a real team...
-
Working In Lisbon: Customer Care Advisor
2 meses atrás
Braga, Portugal Blu Selection Tempo inteiroYour responsibilities and impact as a Customer Care Advisor will be:A native level of German and at least a B2 level of EnglishKnowledge of the value and impact that a good customer experience can createBeing an attentive listener, comfortable and skillful at communicating with peopleHaving a drive for excellence and professionalismBeing a real team player...
-
Customer Service Director
2 semanas atrás
Braga, Braga, Portugal Visage Executive Search Tempo inteiroKey Responsibilities:Manage customer service operations, including contact center management and quality assurance. Develop strategies to improve service quality and enhance operational performance.Key Qualifications:Bachelor's degree in Business Management, Communications, or related field. 3-5 years of experience as a Customer Service Manager in banking or...