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Customer Service Representative (English-speaking) - Hotel Reservations Experience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you're looking to grow and be inspired, as a Customer Advisor in Portugal (remote) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement. What you will do in this role As a Customer Advisor, you will: Assist customers with their last-minute bookings mainly through live chat Use your creativity and intuition to help undecided customers choose from the range of hotels in the Americas, Europe, and Australia Provide excellent customer service by managing expectations and claims in a very positive, polite, and diplomatic way Handle inquiries and provide timely responses and manage requests Ensure that the degree of satisfaction meets the customer and company needs Contribute to creating brand engagement for our client Concentrix is a great match if you: Have a high level of English (written and oral) Have excellent writing and communication skills coupled with empathy and team spirit Love to identify the customers' needs and propose fast solutions Are proactive, results-driven, self-motivated, and a great team player Have availability to work night shifts What's in it for you In this role, we offer benefits that help you support your unique lifestyle: Full-time with indefinite contracts (negotiable depending on your experience and our client's needs) Competitive salary and performance bonus Bring-a-friend (referral) bonus opportunities Full paid training on the company and the project you'll be working on Career development programs, specialized courses, and language classes Eligibility to work In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position. #J-18808-Ljbffr
