Smb Customer Success Manager
1 semana atrás
.Howdy Serás tú nuestro nuevo compañero/a en nuestro equipo de CX SMB? Ok, we have tested that you can read Spanish, let's move on in English... Cash is old school - out of pocket expenses suck. Workplaces need to be more trusting, progressive, and – that's right, we're going to say it – fun. And that is what we are here to do - but we need your help. We, at Pleo, are looking for hands-on customer experience professionals to join our Spanish team. Ideally this person will be based in Lisbon, but we are open to hire in Paris and Madrid office We are looking for the right talent for the role – experience is a bonus. If you can tick all the boxes above then please do apply for the role With that said, proven experience in a consultative customer-facing role (Management consulting, account management, customer success management, etc.) is seen as a plus with enterprise software or SaaS organisation. If you can recognise this, then you are the one we are looking for: You have an open mindset that always looks for the positive. Your customers and colleagues find your energy contagious. You truly enjoy helping others move and improve. It is part of you to make sure that the customers scale with your help. You love goals and objectives. You don't always need to be given tasks – you create your own tasks while chasing your targets, and it motivates you to reach them. You love a fast paced and dynamic environment, where you jump from one task to another. From one conversation with a customer to another. You are a trustworthy person who always ensures that deadlines are reached, promises are kept, and you do what is expected of you. You are empathic. You have a strong ability to feel how others are doing. You are also able to communicate in a very empathic way and touch people's emotions. You are the person who always wants to improve everything. It can always be optimised, and done just a little bit better - every time. You love to see all the possibilities there are for our customers in the future. You love thinking about the future – and making it a reality. It would be a HUGE plus if you have experience in accountancy or have worked previously as an accountant. Or even if you have a finance background. Fluency in Spanish and English. Your responsibilities will be to: Have a strong focus on adoption and nurturing for customers that have already been onboarded. With more than 4000 customers in the Spanish market, this is not the typical 1:1 approach customer success role, and you will have to think outside the box to provide help and value with a 1:Many-approach. This is crucial for the role in our SMB segment Identify gaps between best practice and actual usage of our product and features. Make sure the customer learns about – and uses – all the features we offer at Pleo. Play a critical role in managing customer escalations and proactively communicating upcoming product changes and enhancements
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Customer Success Manager
Há 1 mês
Lisboa, Lisboa, Portugal Creatio Tempo inteiroWe are seeking a skilled Customer Success Manager to oversee the effective management of customer portfolios in the SMB and Corp segment market. Key responsibilities include:Key Responsibilities:Managing customer portfolios through regular meetings and feedback collectionDeveloping and maintaining trusted relationships with key partners and customersDriving...
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Lisboa, Lisboa, Portugal Pleo Tempo inteiroWe are looking for a highly skilled customer success manager to join our team at Pleo. As a key member of our Spanish team, you will play a critical role in driving adoption and ensuring that every customer feels valued. Your focus will be on providing exceptional support to our customers, helping them get the most out of our product and identifying areas...
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Customer Success Manager
2 meses atrás
Lisboa, Portugal Creatio Tempo inteiroWe are looking for a Customer Success Manager for the SMB and Corp segment market to join our team. Working on our team as a Customer Success Manager position involves: managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners; collecting feedback from customers about the Creatio system and...
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Customer Success Manager
2 meses atrás
Lisboa, Portugal Creatio Tempo inteiroWe are looking for a Customer Success Manager for the SMB and Corp segment market to join our team.Working on our team as a Customer Success Manager position involves:managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners; collecting feedbackfrom customers about the Creatio system and...
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Customer Success Manager
2 meses atrás
Lisboa, Portugal Creatio Tempo inteiroWe are looking for a Customer Success Manager for the SMB and Corp segment market to join our team. **Working on our team as a Customer Success Manager position involves**: - managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners; - collecting feedback from customers about the Creatio system...
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Smb Customer Success Manager
1 semana atrás
Lisboa, Portugal Pleo Tempo inteiroSMB Customer Success Manager - SpainLocation: Lisbon, Madrid, ParisTeam: Customer ExperienceHowdy! Serás tú nuestro nuevo compañero/a en nuestro equipo de CX SMB? Ok, we have tested that you can read Spanish, let's move on in English…!Cash is old school - out of pocket expenses suck. Workplaces need to be more trusting, progressive, and – that's...
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Customer Success Manager
2 meses atrás
Lisboa, Portugal Creatio Tempo inteiroWe are looking for a Customer Success Manager for the SMB and Corp segment market to join our team. Working on our team as a Customer Success Manager position involves: managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners;collecting feedback from customers about the Creatio system and...
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Customer Success Representative
Há 1 mês
Lisboa, Lisboa, Portugal Agicap Tempo inteiroCustomer Success Manager - Spanish MarketAgicap is a fast-growing financial management solution for SMBs and Mid-Market companies. We are seeking a Customer Success Manager to replicate our success story in the Spanish market.As a Customer Success Manager, you will be responsible for managing a portfolio of customers, understanding their business needs, and...
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Customer Success Manager
Há 1 mês
Lisboa, Lisboa, Portugal Agicap Tempo inteiroAbout the Role:We are seeking a highly skilled Customer Success Manager to join our team at Agicap. As a key member of our Customer Success department, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide regular feedback to the Product team to ensure our product meets the needs of our...
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SMB Customer Success Manager
1 semana atrás
Lisboa, Portugal Coatue Management L.L.C. Tempo inteiroHowdy! Serás tú nuestro nuevo compañero/a en nuestro equipo de CX SMB? Ok, we have tested that you can read Spanish, let’s move on in English...! Cash is old school - out of pocket expenses suck. Workplaces need to be more trusting, progressive, and – that's right, we're going to say it – fun. And that is what we are here to do - but we...
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Smb Customer Success Manager
1 semana atrás
Lisboa, Portugal Coatue Management L.L.C. Tempo inteiroHowdy! Serás tú nuestro nuevo compañero/a en nuestro equipo de CX SMB? Ok, we have tested that you can read Spanish, let's move on in English…!Cash is old school - out of pocket expenses suck. Workplaces need to be more trusting, progressive, and – that's right, we're going to say it – fun.And that is what we are here to do - but we need your...
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Smb Customer Success Manager
1 semana atrás
Lisboa, Portugal Coatue Management L.L.C. Tempo inteiroHowdy! Serás tú nuestro nuevo compañero/a en nuestro equipo de CX SMB? Ok, we have tested that you can read Spanish, let's move on in English…! Cash is old school - out of pocket expenses suck. Workplaces need to be more trusting, progressive, and – that's right, we're going to say it – fun. And that is what we are here to do - but we need your...
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Customer Success Expert
2 semanas atrás
Lisboa, Lisboa, Portugal Agicap Tempo inteiroCustomer Success ExpertAt Agicap, we are committed to delivering exceptional customer experiences. As a Customer Success Expert, you will play a critical role in ensuring our clients receive the support they need to succeed.Key Responsibilities:• Qualify and prioritize customer requests to ensure efficient processing• Assist and train customers on our...
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Customer Success Manager for Spanish Client Portfolio
1 semana atrás
Lisboa, Lisboa, Portugal Agicap Tempo inteiroAbout AgicapAgicap is a fast-growing company that has scaled up rapidly in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. We are one of the top companies to watch in the industry, ranked by GP Bullhound as the next most likely unicorn in Europe.Cash Flow Management SolutionWe allow CEOs and Finance teams of SMBs and...
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Customer Success Manager
Há 1 mês
Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiroJob Title: Manager, Customer SuccessWe're seeking a seasoned Customer Success Manager to lead our first-ever Scaled Customer Success team in Lisbon. As the driving force behind this new initiative, you'll play a pivotal role in shaping the team's success and making an immediate impact.Key Responsibilities:Lead a team of CSMs focused on driving customer...
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Manager, Customer Success
2 semanas atrás
Lisboa, Portugal Cleverly Lda (Portugal) Tempo inteiro.Manager, Customer Success Please note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this role. We're thrilled to offer an incredible opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon! As the driving force behind this new initiative,...
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Customer Success Manager
4 semanas atrás
Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiroRole Summary: We're seeking a highly skilled Customer Success Manager to join our Global Scaled Customer Success organization in Lisbon. As a key member of our team, you will work closely with customers to deliver exceptional customer experiences, drive growth, and ensure long-term success.About the Role: As a Customer Success Manager in our Global Scaled...
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Manager, Customer Success
2 semanas atrás
Lisboa, Portugal Cleverly Lda (Portugal) Tempo inteiroManager, Customer Success Please note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this role. We're thrilled to offer an incredible opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon! As the driving force behind this new initiative,...
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Manager, Customer Success
2 semanas atrás
Lisboa, Portugal Phiture Tempo inteiro.Job Description Please note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this role. We're thrilled to offer an incredible opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon! As the driving force behind this new initiative, you'll play a...
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Customer Success Manager
5 meses atrás
Lisboa, Portugal Enghouse Tempo inteiro**Who We Are**: At Enghouse Interactive's Market Research and Communities unit, we are industry pioneers with over 50 years of experience. Our mission is to empower businesses, from private consultancies to multinational enterprises, with cutting-edge technology and services that enable the creation of powerful, custom insight solutions. **The Role and What...