Customer Success

4 semanas atrás

Braga, Portugal Randstad Ii - Prestação De Serviços, Limitada Tempo inteiro

Randstad is recruiting a Customer Success, for direct integration, in a start-up company that develops a no-code Artificial Intelligence platform that simplifies the integration of AI for companies.

They have offices in Braga and Lisbon. The work is hybrid in one of these locations 1 day / week.

This role involves strong client relationships, ensuring client satisfaction, and helping clients leverage AI customer care automation solutions. They are looking for someone passionate about maximizing customers' satisfaction and with knowledge in Information Technologies.

Responsabilidades Chave Serve as the primary point of contact for assigned clients, building strong relationships and understanding their unique business needs and objectives.
Collaborate closely with cross-functional teams, including Sales, Product, Delivery, and Support, to ensure seamless implementation, onboarding, and ongoing support for clients.
Proactively engage with clients to identify opportunities for expansion, upselling, and cross-selling of products and services to drive revenue growth. Be a revenue stream
Develop and execute comprehensive success plans tailored to each client, outlining objectives, milestones, and strategies for achieving desired outcomes.
Monitor client usage and performance metrics, analyze data to identify trends and areas for improvement, and provide actionable insights to optimize their experience.
Act as a trusted advisor to clients, offering guidance, best practices, and strategic recommendations to maximize the value they derive from our AI solutions.
Lead regular check-in meetings, business reviews, and training sessions with clients to ensure alignment, address concerns, and drive adoption and satisfaction.
Serve as an advocate for clients within the organization, championing their needs and feedback to drive product enhancements and improvements.
Stay up-to-date on industry trends, competitive landscape, and emerging technologies to continuously enhance our customer success strategies and offerings.

Competências Degree in Business, Marketing, Communications, Computer Science, or similar.
More than 3 years in a customer-facing role, within technology, SaaS or Artificial Intelligence industry, with a focus on customer success, account management, or consulting (mandatory requirement).
Knowledge of customer care automation, AI technologies, and customer support best practices (mandatory requirement).
Fluency in Portuguese and English (mandatory requirement). Spanish will be a plus.
BPO knowledge is a plus.
Understanding of customer relationship management principles and practices, with experience in managing and retaining enterprise-level clients (mandatory requirement).
Excellent communication skills, with the ability to articulate complex ideas clearly and concisely and build rapport with stakeholders at all levels of an organization.
Analytical mindset with proficiency in data analysis, reporting, and interpreting metrics to drive strategic decision-making and optimize customer outcomes.
Demonstrated ability to navigate complex organizational structures, influence key stakeholders, and drive consensus across multiple teams.
Self-motivated, results-oriented individual with a passion for delivering exceptional customer experiences and exceeding client expectations.
Experience working in a fast-paced startup environment or agile development environment is a plus.

Principais Benefícios Contract, food allowance (9,62€/work day), health insurance, performance bonus.

Stages of the recruitment process: 3-4 interviews.

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