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Provide Level 2 Deskside support at one of our clients' locations.2 years minimum experience in a similar roleMinimum of two to three (2-3) years with direct PC and Laptop Hardware Service experienceEnglish level B2 and above is a MUSTGood skills in communication, good presence, and good manners treating usersGood experience of supporting devices such as Printers and Meeting Room equipmentYour TasksAs a Hemmersbach Technician, you make the end users at renowned companies happy every day thanks to your friendly and competent demeanor. Direct customer contact with various requirements within the scope of 2nd level support includes:Install, upgrade, support and troubleshoot Windows and any other authorized desktop software/applicationsInstall, upgrade, support and troubleshoot End User Workspace Hardware such as Desktop, Laptops, Printers, Mobile Devices, Video and Conferencing Equipment, and any other authorized peripheral equipment and devicesPerform general preventative maintenance tasks on devices and softwareProvide onsite hand and eye support to our customers' SMEs towards install, upgrade, support, and troubleshooting of devices in Network and Compute environmentsAssist users with any logged IT related incident when called uponTake ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents toother support teams where necessaryAccurately record, update and document requests using the IT service desk systemMaintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate mannerMaintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organizationBe a highly motivated team player with the skills and ability to manage changing prioritiesCreate, maintain and publish relevant support documentation to assist all End Users with the quick resolution of their incidents and service requests and enable users to become more self-sufficientBe willing to attend training as necessary to keep up to date with the latest technology and internal system processesAttend training courses as identified and agreed for appropriate developmentContribute towards reporting as per customer requirementAny other tasks as assigned and within the skillset of the personBe part of usHemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.#J-18808-Ljbffr
