Junior Customer Operations Specialist

2 semanas atrás

Lisboa, Portugal Maze Impact Sa. Tempo inteiro

JOB DESCRIPTION Junior Customer Operations Specialist ABOUT GOPARITY
Goparity is an impact finance platform that connects companies that need funding for sustainable projects with individuals and organizations who want to invest sustainably . We are growing both in terms of size and impact generated. We were born in Portugal in 2017 but have since then financed projects and grown a large community of investors all around the world. From 2021 to 2023, the amount lent to sustainable projects through our platform tripled. We are looking for smart creative people who want to participate in our mission to democratize the financial sector, for the good of people and our planet.
WHO ARE WE LOOKING FOR?
A team player who enjoys customer-facing tasks and who is not afraid of being hands-on working with operational challenges. Someone who is not afraid of numbers and enjoys technical environments and is quick to adapt to new tools.
You will play an important role within our operations team, being a point of contact with our organizational clients (for profit and non-profit organizations) once their project is funded on our platform. You will be part of a growing start-up. You will report to our Head of Operations and Customer Success, working closely with Customer Success, Business Development/Sales, Risk and Compliance teams.
ABOUT THE ROLE – KEY RESPONSIBILITIES
Perform financial and operational tasks to make sure everything goes well once a project is funded on the platform.
Support promoters (borrowers) in complying with their payment plans.
Guide promoters throughout their experience with our platform, clarifying any doubts about the product and/or their projects.
Work together with our product team to improve our promoters' experience, based on their feedback.
Keep your stakeholders informed about project updates (customer success, legal and compliance, sales, tech, marketing & communication).
Report and monitor recurring bugs.
Contribute with new creative ideas for client experience and internal efficiency, writing documentation on procedures and workflows as you improve them.
ABOUT YOU
Mandatory
You are a fluent Portuguese and English speaker.
You have excellent written communication skills in both Portuguese and English.
You are positive, communicative and a good mediator.
You like to be hands-on.
You are not scared of numbers and know how to use Excel.
You are a creative and resourceful person, always thinking about strategies to solve recurring (or not) problems.
You know how to keep your files and folders organized.
You are results-driven and solution-oriented.
You are organized and attentive to details.
You're quick to adopt new tools to increase your productivity.
Bonus points for
You are fluent in Spanish.
You have a technical appetence (computer, no-code tools, video games) or a technical background.
You have experience in a CRM tool (e.g., Hubspot).
You understand legal documents (contracts, signatures, articles).
You know your way around financial concepts.
Experience in the start-up world and/or in the finance or banking industry.
Experience in consulting, auditing or accounting roles.
Commitment and availability
Passion for sustainability, social entrepreneurship, finance, and innovation.
Availability to accept challenges that are not part of your job description, whenever necessary.
Attentive to others and ability to work effectively with a multinational team (we are an English first company, so you need to have good communication skills in English).
A positive, constructive, and proactive attitude when facing new challenges.
WHAT WE OFFER
A team of very different people, in whose diversity we find collaboration, talent and companionship.
A learning experience of operations alongside 2 more senior teammates.
Opportunity to be part of a fast-growing European fintech.
A start-up experience with the freedom to choose between remote work and working in a modern office in São Sebastião (Lisbon).
An excellent opportunity for personal and professional growth aligned with the company's growth and impact on the world.
A list of benefits that increase as you grow.
Salary range
Our offers are based on the annual salary cost for the company and, for this position, we have a budget of 19.000€ to 20.000€. Translating to everyday language, our range for this role is of a total gross package of 16.000€ to 18.500€ .
Workplace
We are remote flexible (even before covid) – maximum liberty comes with full responsibility. We are based in Wonder Work (Bairro Azul) in Lisbon and have a desk in Barcelona, but you can work from anywhere if you do the work and comply with your team's core working hours (10h00 to 12h00 and 14h00 to 17h30). We have one mandatory in-presence meeting, happening every quarter in Lisbon.
HIRING PROCESS
The stages for this hiring process are:
CV Screening.
Screening interview (~15min).
Case study/Challenge.
Interview with the Manager + Peer (~45min).
Final interview with co-founder (~30min).
How to apply
Send your CV and a motivational paragraph to ****** .
All candidates will be informed about the pre-selection results. The candidates selected for the next stage will be informed about the following procedures and the date for the interview.
Expect start date: August 2024

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