Head Of Customer Success

3 meses atrás


Lisboa, Portugal Bloq.It Tempo inteiro

At Bloq.it, we've created the world's leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable.
We're quickly expanding, and after growing at 1000% for three years in a row, we're now the fastest-growing Smart Locker company in the world and one of the fastest growing scale-ups in Europe.
We are in search of a Head of Customer Success to join our innovative team as our new #bloqstar . In this role, you'll play a crucial role in defining and executing the customer success strategy, ensuring that our customers achieve the maximum value from our smart locker solutions, and driving long-term customer satisfaction and loyalty.
What will be your responsibilities Develop and implement a comprehensive customer success strategy that aligns with Bloq.it's growth objectives;
Lead, mentor, and manage the Customer Success team, fostering a culture of excellence, innovation, and continuous improvement;
Build and maintain strong relationships with key clients, ensuring high levels of customer satisfaction and long-term retention;
Oversee the onboarding process for new clients, ensuring smooth implementation and adoption of our products;
Utilize data-driven insights to monitor customer health, anticipate needs, and proactively address challenges;
Identify and drive opportunities for upsell, cross-sell, and expansion, collaborating with the sales team to maximize revenue growth;
Act as the voice of the customer within Bloq.it, advocating for customer needs and collaborating with product, engineering, and marketing teams to enhance our solutions;
Conduct executive-level business reviews, providing strategic guidance to clients to optimize their use of our solutions.
What are the requirements to join us in this position 5+ years of experience in a tech industry customer-facing role, including leadership of a customer related team;
Proficiency in project management methodologies and tools, with an established expertise to manage complex projects effectively;
Background in coordinating with software/hardware engineering teams directly;
Proven track record of developing and executing successful customer success strategies that drive growth and retention;
Strong leadership skills, with experience in building and managing high-performing teams;
Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams;
Technical knowledge sufficient to understand and advocate for our smart locker solutions;
Fluency in English, both verbal and written.
Knowledge of the last-mile delivery industry or logistics;
Fluency in German, French or another European language.
What will you get if you join us in this position The opportunity to join our team and play a pivotal role in shaping the future of customer success at Bloq.it, driving customer loyalty and growth in the smart locker industry and contributing to innovative solutions that redefine Bloq.it's revolution in the smart locker industry
A dynamic and fast-paced work environment with a culture of innovation, collaboration, and continuous learning
Competitive salary and benefits package, tailored to your experience and skills, including performance-based bonus and Portuguese health insurance
Flexible work conditions, including a remote-friendly policy and a flexible schedule that allows you to balance your work and personal life
Regular meetings in-person at our HQ Office in Lisbon, PT, giving you the chance to connect with the team and immerse yourself in our company culture
Make a tangible impact by contributing to the continued growth and success of Bloq.it , actively supporting our mission to provide affordable and sustainable solutions
If you're a passionate Head of Customer Success ready to shape the future of smart locker solutions, Bloq.it is the place for you.
Join our team of #bloqstars and help us redefine the last-mile delivery experience

#J-18808-Ljbffr


  • Head of Customer Success

    4 meses atrás


    Lisboa, Portugal Mysheepi Tempo inteiro

    **Head of Customer Success & Community Management (Greater Lisbon Area)** Are you driven by the idea of working on something that matters? At mySheepi, we’re on a mission to revolutionize sleep with products that set new standards for quality, ergonomics, and comfort. Our customers rave about us because **our products and customer service are...

  • Head Of Customer Service

    1 semana atrás


    Lisboa, Portugal Bloq.It Tempo inteiro

    .At Bloq.It, we've created the world's leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable.We're quickly expanding, and after growing at 1000% for three years in a row, we're now the fastest-growing Smart Locker company in the world and one of the...

  • Head Of Customer Service

    1 semana atrás


    Lisboa, Portugal Bloq.It Tempo inteiro

    .At Bloq.It, we've created the world's leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable. We're quickly expanding, and after growing at 1000% for three years in a row, we're now the fastest-growing Smart Locker company in the world and one of the...

  • Head of Customer Support

    5 meses atrás


    Lisboa, Portugal Bnberry Tempo inteiro

    Bnberry, a leading technology company in the hospitality sector, is seeking a dynamic and experienced Head of Customer Support to lead our efforts in providing exceptional customer experiences. Our mission is to seamlessly connect hotels and resorts with short-term rental platforms, enhancing the overall guest experience. The Head of Customer Support will...

  • Head of Customer Service

    1 semana atrás


    Lisboa, Portugal Bloq.it Tempo inteiro

    At Bloq.it, we’ve created the world’s leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable. We’re quickly expanding, and after growing at 1000% for three years in a row, we’re now the fastest-growing Smart Locker company in the world and one of...


  • Lisboa, Portugal Bloq.it Tempo inteiro

    At Bloq.it, we’ve created the world’s leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable.We’re quickly expanding, and after growing at 1000% for three years in a row, we’re now the fastest-growing Smart Locker company in the world and one of...

  • Head Of Customer Service

    1 semana atrás


    Lisboa, Portugal Bloq.It Tempo inteiro

    At Bloq.it, we've created the world's leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable.We're quickly expanding, and after growing at 1000% for three years in a row, we're now the fastest-growing Smart Locker company in the world and one of the fastest...

  • Head Of Customer Service

    1 semana atrás


    Lisboa, Portugal Bloq.It Tempo inteiro

    At Bloq.it, we've created the world's leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable.We're quickly expanding, and after growing at 1000% for three years in a row, we're now the fastest-growing Smart Locker company in the world and one of the fastest...


  • Lisboa, Portugal Pipedrive Tempo inteiro

    We believe it takes great people to create a great product. That's why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000...

  • Head of Sales

    2 meses atrás


    Lisboa, Lisboa, Portugal Easol Tempo inteiro

    Head of SalesEasol is seeking a seasoned Sales Leader to drive revenue growth and propel our sales function to new heights. As the Head of Sales, you will be responsible for developing and executing a long-term sales strategy that aligns with our vision and uniquely positions Easol as the go-to software provider for the experience economy.Key...


  • Lisboa, Portugal Pipedrive Tempo inteiro

    We believe it takes great people to create a great product.That's why our team lives our company values, and we hire based on them, too.Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier.Today, our cloud-based software is trusted by over 100,000 companies...


  • Lisboa, Portugal Rival Tempo inteiro

    We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000...

  • Head of Marketing

    Há 3 dias


    Lisboa, Portugal Hiire Tempo inteiro

    Hiire is helping Ethiack to hire their Head of Marketing. **About Ethiack**: Ethiack is a fast-growing, fully remote cybersecurity startup. Our continuous pentesting solution detects vulnerabilities with 99.5% accuracy and has an impactful vulnerability rate above 20%. This translates into a more robust security posture and productivity gains for security...

  • Head of Marketing

    5 meses atrás


    Lisboa, Portugal PTC Group Tempo inteiro

    **About the job Head of Marketing**: **Our client is a leading e-commerce brand, in Portugal and is expanding across Europe. Their dedicated team continuously innovates, striving to deliver top-quality products that have a positive impact on their customers' lives. This commitment has led to a remarkable growth of over 50% per year in recent times.** Our...


  • Lisboa, Portugal Pipedrive Tempo inteiro

    We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000...


  • Lisboa, Portugal Unit4 Tempo inteiro

    Job Description The Global Head of Customer Support is a strategic executive role responsible for defining and executing a comprehensive support strategy that spans reactive and proactive service, self-service optimization, and continuous customer experience enhancement.This individual will lead the global support team to consistently meet and exceed service...


  • Lisboa, Portugal Unit4 Tempo inteiro

    **Company Description** We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive, and intuitive software that is changing the way people work. Our solutions empower people and...


  • Lisboa, Lisboa, Portugal Zyte Tempo inteiro

    Customer Success ProfessionalWe are seeking a highly skilled Customer Success Professional to ensure our customers derive maximum value from our web data collection, format, and delivery tools. The ideal candidate is customer-centric, data-driven, and commercially driven, with a strong technical background and experience in account management.Develop and...

  • Head Of Marketing

    Há 2 dias


    Lisboa, Portugal Hiire Tempo inteiro

    We are based in Estonia and we operate globally.We love to work remotely and travel the world.Having freedom, ownership and passion for recruitment are key for us.We hire amazing tech talent for great companies We coach highly motivated Professionals to get better careers  We empower recruiters to hire more and better Talent.  Do you want to help us to...


  • Lisboa, Portugal Phiture Tempo inteiro

    .Blurb: Join Flecto, the pioneering SaaS provider in the equipment rental industry, as we embark on a journey of growth and customer excellence. We're looking for a visionary leader to join our team as the Head of Operations. In this role, you will be the champion of our customers' success, driving retention and identifying upselling opportunities to ensure...