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Learning Consultant (German Bilingual) Description goFLUENT is fundamentally disrupting the language learning market around the world, helping companies design a global digital training strategy for their employees. goFLUENT accelerates the process of learning language through its platform, a unique blend of AI-powered technology, unmatched content library, and human interaction.
We are a mission-driven SaaS company that believes passionately in the right of every employee to have an equal opportunity to achieve success in the workplace, regardless of their native language. We are part of a truly global company with 1000+ employees around the world.
Join us, and feel a sense of purpose in your work everyday
About the job We are looking for a Learning Advisor Germany to join the Learning Consultant team based in Lisbon. This position is one of the most strategic at goFLUENT: in direct contact with our learners, they help them to have the best possible experience while learning with us and raise precious feedback to our trainers and to our Product and Service teams.
What You'll Do Become an expert and maintain a full understanding of our products and services. Explain it to our new learners who are starting a goFLUENT Training
Offer the learner the best journey possible, by understanding the expectations and being efficient in giving the solutions to concerns the learner might face
Reply to our learners requests on several communication channels (phone, email, chat...)
Ensure a smooth and efficient communication with internal teams
Be proactive in order to optimize our internal procedures, improve the quality of our responses and raise learners feedback
You'll love this job if you Are outstanding at communicating, both orally and written in German
Have a previous successful experience in customer support
Are very empathic and able to solve complex conversations in order to give a smile to customers
Are an organized, responsive, sincere and autonomous person
We are looking for 1 to 4 years experience in customer service
Internet savvy and proficient in MS Office, Google Docs and Open Office
Advanced level of English (verbal and written)
Bachelor's/College Degree in any field
What we offer Our culture is unlike anywhere else. Starting day one of your #lifeatgoFLUENT, tons of awesome perks and benefits await you, including:
Dynamic, startup-like experience within the security of a fast-growing, 24-year old Swiss-based company.
Learn from top executives and visionaries in the learning and language market.
The experience of joining an innovative organization with an international, vibrant working environment.
Full on-boarding and fast ramp mentoring program leading candidate to success.
World-class learning experience by being a goFLUENT learner. Learn from one of our twelve business languages
Exciting team-building events.
What our employees love at goFLUENT is the synergy between the teams and the good atmosphere that makes you feel like a "family". And that's exactly what it is, individuals of diverse nationalities working together everyday to learn how to solve new problems and change the lives of our clients.
We are waiting for you Are you ready?
Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide:
