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Technical Advisor for E-bike Company

4 meses atrás

Lisboa, Portugal Webhelp Tempo inteiro

About Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 110,000 game-changers from more than 140 locations in 58 countries.

Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.

Our client

Our client is a e-bike start-up that incorporates design elegance, affordability, and technology to connect owners to their bikes through an app.

Your mission at Webhelp

We are bringing a Technical Support Advisor on board to support us in maintaining our business quality standards and achieving high-level production performance.

What you will be doing at Webhelp

As a Technical Support Advisor, you will:

- Grow a deep understanding of the product, both on hardware & software

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- Help customers understand and use product’s powerful features to the fullest

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- Troubleshoot, looking for both effective and efficient solutions for problems.

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- Own customer technical and repair issues, working with internal teams and partners to ensure rapid & high quality issue resolution

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- Forward your customers’ voices in the business, directly impacting product development decisions

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- Optimise and develop processes to improve customer success

We’ll be a great match if you:

- Have high level of **German** (written and oral) and fluent in English (B2)
- Familiarity/aptitude with smart electronical devices concerning electric bikes
- Proficient PC skills
- Team player
- Excellent communication skills (ability to communicate technical issues in non-technical terms)
- Ability to operate in high pressure situations
- Keen sense of technical curiosity

Preferred skills
- Associate degree preferred or equivalent job experience preferred
- Familiar with ticketing systems is preferred but not necessary
- Excellent written and verbal communication skills

What we offer:

- Competitive wages (14 monthly payments per year)
- Monthly meal allowance paid in voucher card (net)
- Health Insurance after 6 months
- Personal development programs and mentoring to develop skills
- Possibility to participate in a growing multicultural project
- Good career prospects in a reputable company that rewards serious and hard workers
- Flexible Schedule from Monday to Saturday
- Workplace: Work on site in Lisbon

Life at our company:

- Work in a diverse environment with people from over 75 nationalities
- Benefit from our modern amenities, many discounts in local businesses, company parties and events, and much more
- We promote inter-company mobility to work at any of our sites around the world

All submissions will be treated confidentially under the General Data Protection Regulation.

Webhelp Portugal is an equal opportunity employer.

Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.