Customer Support Specialist
6 meses atrás
**Exalta Global | Connecting extraordinary talent to brilliant ideas, anywhere.**
Our mission is to value the individual’s professional potential and provide the best recruitment experience to companies around the world.
**CUSTOMER SUPPORT / EXPERIENCE SPECIALIST - GERMAN**
We’re looking for a German speaking Customer Support / Experience Specialist. Our client is an international company based in Lisbon, that specializes in retailing a wide array of valuable commodities through its platform, with a strong emphasis on customer satisfaction for both buyers and sellers.
**OBJECTIVES**:
- Provide support to customers (buyers and sellers) regarding the purchased/sold products;
- Conflict resolution between customers (buyers and sellers) to find the most appropriate and equitable solution for both parties;
- Engaging with customers (buyers and sellers), aiming to consistently ensure their satisfaction with the outcome and foster their loyalty to the platform;
- The customers and products involved demand extraordinary care and sensitivity, so the support provided must cater to these specificities accordingly.
**REQUISITES**:
- Strong interpersonal and communication skills (both written and verbal) in German and English are required; strong analytical and critical thinking skills, problem-solving prowess;
- Previous experience in Customer Experience (CX), Customer Support, Customer Success, or even in Hospitality / Tourism / Retail / Call-Center is desirable;
**CONDITIONS**:
- Hybrid work model (2 days in-office and 3 days remote).
- Wellbeing programme that includes clinical services, single-session therapy, wellness support, and other services.
- Learning and Development program, supporting personal and professional development.
- Non-work related activities, such as boat excursions, team outings, summer gatherings, and more.
**Tipo de oferta**: Integral/Full-time
**Benefícios**:
- Trabalho remoto
Horário de trabalho:
- De segunda à sexta-feira
- Dias úteis e fins de semana
- Período diário
- Turno de 8 horas
Requisito de idioma flexível:
- Português Não Necessário
-
French-Speaking Customer Support Specialist
4 meses atrás
Lisboa, Portugal Customer Labs Tempo inteiroAre you sure you want to apply for this vacancy without completing your profile? Update your profile here.Lisbon, Portugal French-Speaking Customer Support Specialist Workster Recruitment is partnering with a top multinational technology firm to hire a French-speaking Customer Support Agent for their Lisbon office.Your Tasks:Communicate with customers using...
-
French-Speaking Customer Support Specialist
4 meses atrás
Lisboa, Portugal Customer Labs Tempo inteiroAre you sure you want to apply for this vacancy without completing your profile? Update your profile here.Lisbon, PortugalFrench-Speaking Customer Support SpecialistWorkster Recruitment is partnering with a top multinational technology firm to hire a French-speaking Customer Support Agent for their Lisbon office.Your Tasks:Communicate with customers using...
-
Digital Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Support Tempo inteiroUnlock a Better Quality of Life at WorkAbout MoveWORKMoveWORK provides cutting-edge solutions to improve work-life balance for occupants, customers, and service agents. Our innovative SaaS platform offers customizable mobile applications and premium services like user coaching, training, and technical support.Role OverviewWe are seeking an experienced...
-
Customer Support Specialist
4 meses atrás
Lisboa, Portugal Customer Labs Tempo inteiroPosition: Dutch/Flemish Customer Support Specialist Location: Lisbon, Portugal Employment type: Full-time DUTIES AND RESPONSIBILITIES: Assist customers of a video streaming platform using multiple channels as assigned depending on the need (incoming telephone calls, emails and chat) Identify issues the clients are facing, handle complaints, provide solutions...
-
Lisboa, Portugal Support Tempo inteiroCustomer Support FR/ES Speaker @ MoveWORK To respond to incoming requests from platform users via the various communication channels;Responsibilities:Follow up requests until they are resolved in accordance with the internal process;Respond quickly and effectively to emergencies and reassure customers in the event of a problem;Escalate any difficulties...
-
Customer Support Specialist
4 meses atrás
Lisboa, Portugal Customer Labs Tempo inteiroPosition: Dutch/Flemish Customer Support SpecialistLocation: Lisbon, PortugalEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:Assist customers of a video streaming platform using multiple channels as assigned depending on the need (incoming telephone calls, emails and chat)Identify issues the clients are facing, handle complaints, provide solutions and...
-
Customer Service Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Support Tempo inteiro**Customer Support Role at Movework**We are seeking a skilled Customer Support Representative to join our team at Movework. As a key member of our support team, you will be responsible for providing exceptional customer service to our users via various communication channels.**Key Responsibilities:**• Respond to incoming requests from platform users in a...
-
Senior Customer Support Agent
Há 3 dias
Lisboa, Lisboa, Portugal Customer Labs Tempo inteiroAbout Our CompanyAt Customer Labs, we help businesses modernize technology, reimagine processes, and transform experiences to stay ahead in a fast-changing world. We're committed to delivering exceptional customer support that meets the evolving needs of our clients.Salary DetailsWe offer a competitive salary of € 50,000 per annum, plus a performance-based...
-
German-Speaking Customer Support Specialist
3 meses atrás
Lisboa, Portugal Software & Support Media Gmbh Tempo inteiroGerman-Speaking Customer Support SpecialistWorkster Recruitment is partnering with a top multinational technology firm to hire a German-speaking Customer Support Agent for their Lisbon office. The selected candidate will be responsible for assisting customers with premium memberships on a streaming platform.Your Tasks:Communicate with customers using various...
-
Customer Support Specialist
2 meses atrás
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroCustomer Support SpecialistWe are seeking a skilled Customer Support Specialist to join our team in Lisbon. As a Customer Support Specialist, you will be the first point of contact for our customers, providing exceptional support and assistance in European Portuguese.About the Role:As a Customer Support Specialist, you will be responsible for delivering...
-
Customer Support Specialist
4 meses atrás
Lisboa, Portugal Customer Labs Tempo inteiroPosition: Dutch/Flemish Customer Support SpecialistLocation: Lisbon, PortugalEmployment type: Full-timeDUTIES AND RESPONSIBILITIES: Assist customers of a video streaming platform using multiple channels as assigned depending on the need (incoming telephone calls, emails and chat) Identify issues the clients are facing, handle complaints, provide solutions...
-
Customer Support Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiroJob Title: Customer Support SpecialistAbout the Job:We are working with a leading multinational technology business to recruit a Dutch-speaking Customer Support Specialist for their office in Lisbon. The successful candidate would support customers who own a premium membership of a streaming platform.Key Responsibilities:* Communicate with customers via...
-
Italian-Speaking Customer Service Specialist
3 meses atrás
Lisboa, Portugal Customer Labs Tempo inteiroItalian-speaking Customer Service Specialist (Search Engine)Workster supports a leading BPO player in the industry in their pursuit to increase their Italian-speaking Customer Service Team for the world's largest search engine.As a Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical...
-
Italian-Speaking Customer Service Specialist
3 meses atrás
Lisboa, Portugal Customer Labs Tempo inteiroItalian-speaking Customer Service Specialist (Search Engine) Workster supports a leading BPO player in the industry in their pursuit to increase their Italian-speaking Customer Service Team for the world's largest search engine.As a Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical...
-
Customer Support Representative
4 semanas atrás
Lisboa, Lisboa, Portugal Accs - Ares Customer Care Solutions Gmbh Tempo inteiroDutch/Flemish Customer Support Specialist Role SummaryThis position involves providing high-quality customer support to a diverse client base, with a primary focus on resolving issues and ensuring customer satisfaction.Key Responsibilities:Assist customers through various communication channels, including phone, email, and chatIdentify and troubleshoot...
-
Customer Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Get The Job Tempo inteiroJob DescriptionWe are seeking a talented and experienced customer support specialist to join our team at Get The Job. As a customer support specialist, you will be responsible for providing top-notch support to our customers through various channels, including phone, email, and chat.Your primary goal will be to resolve customer complaints and issues in a...
-
Customer Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroBuscojobs Portugal is seeking a highly skilled Customer Support Specialist to join our team in Lisbon, Portugal. The ideal candidate will have native or fluent German language skills and excellent communication abilities in English (at least B2 level).We offer an excellent remuneration package based on experience, skills, and performance. As a customer...
-
Senior Technical Support Specialist in Lisbon, Portugal
3 semanas atrás
Lisboa, Lisboa, Portugal Customer Labs Tempo inteiroAbout Customer LabsAt Customer Labs, we push the boundaries of customer experience engineering. Our team collaborates with pioneering brands to design and implement innovative solutions that drive performance improvement and deliver lasting transformations.Compensation PackageWe offer a competitive salary, including a meal allowance, health insurance, and...
-
Lisboa, Lisboa, Portugal Software & Support Media Gmbh Tempo inteiroJob Title: German Language Customer Support ExpertWe are seeking a highly motivated and detail-oriented German Language Customer Support Expert to join our team at Software & Support Media Gmbh. As a key member of our customer support team, you will be responsible for providing top-notch support to our customers in German, ensuring their issues are resolved...
-
Customer Support Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Convergys Tempo inteiroAbout the RoleWe're seeking a highly skilled Customer Support Specialist to join our team in Porto, Portugal. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences by handling customer inquiries, resolving issues, and providing high-quality support.About YouTo succeed in this role, you'll need...