Client Experience Coordinator

4 semanas atrás


Lisboa, Portugal Blueground Tempo inteiro

At **Blueground**, our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life's latest adventure.

We've grown a lot since our founding in 2013, having raised more than $258m+ in funding, to date - and that's just the beginning. We're now hosting guests in more than 15,000 homes in 32 cities around the world (and growing), with an aim to hit 100,000 homes in 100 cities by 2025.

Our vision comes to life through our ways of working. For our 1,000+ member team located across 17 countries, we've created a culture of collaboration, inclusiveness, and opportunity.

We believe our people should have the power to choose their preferred way to work. Depending on the role's requirements, team members can choose to work full time in one of our offices, work fully remote, or choose a hybrid model between the two.

We are driven by our core values. To our team, **Time **is our most important resource. **Excellence **isn't simply a standard, but an exciting way to look at life. We **Care **deeply about our guests and colleagues. Our relationships are built around **Transparency**, which builds trust and improves communication.

We are looking to recruit a **_Client Experience Coordinator (Native-like French Speaker) _**based in Portugal to join our centralized client experience department. The role is a great opportunity for a hard-working and talented person to gain real insight into the hospitality industry. If you're someone who possesses a genuine interest in customer service, technical team coordination and problem-solving and you like to interact with internal and external customers across the business, then this role is for you

**What you will focus on**:

- Receiving complex inquiries from guests and then deciding the right way to resolve the issues while ensuring an excellent client experience
- Scheduling, collaborating, and managing internal and external business partners to ensure operational excellence in Blueground properties
- Liaising across functions within the business to identify the origin of customer support issues and improve related processes to enhance customer experience
- Maintaining long-lasting relations with business stakeholders
- Planning the daily routes of operations associates based on the number of stops, location and type of their tasks assigned, as well as customers' needs and business priorities

**_Recruitment Dialogues:_**
- _Behavioral Dialogue with Talent Acquisition Team (30-40m)_
- _Dialogue with Sr. CX Associate Manager & CX Associate Manager (30m)_
- _Dialogue with CX Director (30m)_

**What we are looking for**:

- Minimum 2-3 years of working experience in a position including back office operations or customer service responsibilities, alternatively in managing housing construction project
- Fluent in English & French
- Computer literate
- Great communication skills, both written and verbal
- Able to maintain strong professional relationships with customers and business partners
- Problem-solving attitude
- Flexibility to work during weekends

**Your benefits**:

- Competitive salary & annual performance bonus
- Blueground Stock Option Plan
- Flexible paid time off
- Group Health Insurance program
- Enhanced parental leave
- Dynamic working environment with talented people
- Flexible work environment through our Blueground Nomads employee mobility program
- Complimentary accommodation in Blueground locations. _Think summer in LA and winter in Dubai_
- #li-remote_
- At Blueground we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion._



  • Lisboa, Lisboa, Portugal Adecco Prestação De Serviços, Lda Tempo inteiro

    Job Opportunity at Adecco Prestação De Serviços, LdaWe are seeking a skilled Client Experience Coordinator to join our team in Parque das Nações. This is a fantastic opportunity for someone looking to grow their career in customer service.Key Responsibilities:Respond to client calls and resolve any issues or concerns in a timely and professional...


  • Lisboa, Lisboa, Portugal Abroad Experience Tempo inteiro

    Our client, a renowned international distributor of raw materials to the agro business, pharmaceutical industry, and food industry based in North-Holland, is seeking a skilled Sales and Logistics Coordinator for the DACH market.Responsibilities:As a Sales and Logistics Coordinator, you will be an integral part of the sales team, providing support to Account...

  • Inside Sales Coordinator

    3 semanas atrás


    Lisboa, Portugal Abroad Experience Tempo inteiro

    Our client is an international distributor of raw material to various industries such as the agro business, pharmaceutical and food industry based in the area of Enkhuizen (North-Holland). They are looking for a motivated Inside Sales Coordinator for the DACH market.Responsibilities/Tasks As an Inside Sales Coordinator, you are a crucial link in the sales...


  • Lisboa, Lisboa, Portugal Abroad Experience Tempo inteiro

    Job DescriptionWe are seeking a highly skilled and experienced International Logistics Coordinator to join our team in the Benelux region.About Our CompanyOur client is an internationally operating company in the field of logistics and transportation. We have a strong presence in the Venray area, providing exceptional services to our clients.Key...


  • Lisboa, Lisboa, Portugal Jayway Travel Inc. Tempo inteiro

    Company Overview: JayWay Travel Inc. is a well-established boutique travel company that specializes in creating fully customized experiences for clients traveling throughout Europe.We have been arranging unique travel experiences since 2006 and have been named in publications such as Travel+Leisure, the New York Times, USA Today, and National...


  • Lisboa, Lisboa, Portugal Quintessentially Tempo inteiro

    Quintessentially Portugal is seeking a Full-time Luxury Experience Coordinator to join our Lisbon office, providing high-end service to discerning clients.About the RoleThis role entails delivering exceptional lifestyle management services to affluent individuals, offering specialist advice, insider access, and exclusive privileges. Your responsibilities...

  • Inside Sales Coordinator

    3 semanas atrás


    Lisboa, Portugal Abroad Experience Tempo inteiro

    Our client is an international distributor of raw material to various industries such as the agro business, pharmaceutical and food industry based in the area of Enkhuizen (North-Holland). They are looking for a motivated Inside Sales Coordinator for the DACH market.Responsibilities/Tasks As an Inside Sales Coordinator, you are a crucial link in the sales...


  • Lisboa, Lisboa, Portugal Abroad Experience Tempo inteiro

    Company Overview: As one of the world's largest suppliers of components to the biking industry, Abroad Experience is a dynamic and international company that seeks a dedicated professional to join their team in the Netherlands.Job Description: We are seeking an experienced Account Coordinator who can build strong relationships with customers, coordinate...


  • Lisboa, Lisboa, Portugal Tbwa ChiatDay Inc Tempo inteiro

    Company OverviewAt Blueground, our vision is to make people feel at home wherever they choose to live. We believe in ensuring our guests have the peace of mind, flexibility & confidence they need to explore life's latest adventure.We've grown significantly since our founding, having raised over $258m in funding. Our team hosts guests in more than 15,000...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    We are seeking a skilled Travel Experience Coordinator to join our team at Blu Selection in Lisbon.As a key member of our international team, you will be responsible for assisting clients via inbound calls in the after-sales process by answering inquiries regarding planned events and trips.Your responsibilities will also include managing the reservations...

  • Coordinator

    6 meses atrás


    Lisboa, Portugal ELEVATE Tempo inteiro

    **Role** Assessment Coordinator **Location** **Who we are** At ELEVATE, we offer a unique and impactful career journey designed to empower our teams to influence change. Join our team for a truly international experience. With 24+ offices globally (and still growing), you will have exposure to real issues that span the globe. Fasten your seatbelt for an...

  • Coordinator

    6 meses atrás


    Lisboa, Portugal ELEVATE Tempo inteiro

    **Role** Assessment Coordinator **Location** **Who we are** At ELEVATE, we offer a unique and impactful career journey designed to empower our teams to influence change. Join our team for a truly international experience. With 24+ offices globally (and still growing), you will have exposure to real issues that span the globe. Fasten your seatbelt for an...


  • Lisboa, Lisboa, Portugal Abroad Experience Tempo inteiro

    Abroad Experience is seeking a highly motivated Sales and Logistics Coordinator to join their DACH market team. This challenging role offers the opportunity to work with an internationally operating organization and gain valuable experience in sales, logistics, and customer service.The ideal candidate will possess excellent communication and analytical...


  • Lisboa, Lisboa, Portugal Atlean World Tempo inteiro

    About Us">Atlean World is an international recruitment company that specializes in multicultural environments and multilingual markets, aiming to promote a new reality where diversity thrives.We are committed to making the candidate's journey smoother and more enjoyable by offering a great work experience in Lisbon, Portugal for a role as a Travel Planner -...


  • Lisboa, Lisboa, Portugal Work Experience Agency Ltd Tempo inteiro

    We are seeking a highly skilled and motivated individual to join our team as an Erasmus project coordinator specialist.Key Responsibilities:The successful candidate will be responsible for assisting with the documentation of Erasmus projects and maintaining contact with customers.Additional duties include organizing student placements in Portugal, which is...

  • Account Coordinator

    4 semanas atrás


    Lisboa, Portugal Abroad Experience Tempo inteiro

    As one of the world's largest suppliers of components to the biking industry, our client is seeking a dedicated Account Coordinator, fluent in French, to join their dynamic team in the Amersfoort area (Nijkerk).Responsibilities/Tasks Do you have what it takes to build strong relationships, coordinate day-to-day tasks with your dedicated customer accounts and...

  • Account Coordinator

    4 semanas atrás


    Lisboa, Portugal Abroad Experience Tempo inteiro

    As one of the world's largest suppliers of components to the biking industry, our client is seeking a dedicated Account Coordinator, fluent in French, to join their dynamic team in the Amersfoort area (Nijkerk).Responsibilities/Tasks Do you have what it takes to build strong relationships, coordinate day-to-day tasks with your dedicated customer accounts and...


  • Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    Nike Inc. is a pioneer in the sports apparel industry, dedicated to empowering athletes and pushing boundaries.We're seeking a motivated and creative individual to join our retail team as a Sports Retail Experience Coordinator.This role offers a unique opportunity to work with a talented team, develop product knowledge, and provide exceptional customer...


  • Lisboa, Portugal Tbwa ChiatDay Inc Tempo inteiro

    Client Experience Coordinator (Native-like French Speaker) PortugalAt Blueground , our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life's latest adventure.We've grown a lot since our founding in 2013, having raised more than...


  • Lisboa, Lisboa, Portugal Passion Tempo inteiro

    Role OverviewPassion.io is seeking an Onboarding Experience Coordinator to provide a seamless and engaging onboarding experience for our creators. As a key member of our team, you will be responsible for understanding the unique needs of our creators and guiding them through the initial stages of their journey with our platform.Main Responsibilities•...