Support Escalation Manager

**Overview***: We are seeking a highly skilled and experienced Escalation Manager to join our dynamic team. The Escalation Manager will act as the key liaison between our Customer Success Managers (CSMs) and the Engineering and Product teams. The primary responsibility of this role is to manage and resolve complex customer issues that require advanced...

.At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding...

.At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding...

About the JobWe are looking for a highly skilled Senior Escalation Engineer to join our team at Cloudflare. As a Senior Escalation Engineer, you will be responsible for performing deep, technical troubleshooting for complex, escalated issues. You will own the customer escalation process and work with various Product and Engineering teams to identify product...

Job Description:We are seeking a highly skilled Senior Escalation Engineer to join our team at Cloudflare. As a key member of our Customer Support team, you will be responsible for providing deep, technical troubleshooting for complex, escalated issues.About the Role:The Senior Escalation Engineer will own the customer escalation process and work closely...

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding...

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding...

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding...

**Description**: **Responsabilities**: - Lead engineering investigations to bring quicker issue resolution to support incidents impacting our customers and improve customer experience. - Build solutions, help create tools, help automate issue detection and diagnosis, to enable customers or support to self-resolve the issues. - Identify emerging trends or...

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding...

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding...

IT Performance and Escalation Manager (m/f/d) We develop networks that supply our cities with light and heat intelligently and we know our way around automation and digitalization in the process and manufacturing industries. For these and many other future projects, we need smart thinkers who bring skills, creativity, and dedication to the table. In short,...

Job OverviewWe are seeking a seasoned Customer Experience Manager to lead our customer support team and ensure the highest level of service for our users. As a key member of our Promote Project team, you will play a pivotal role in managing and elevating our customer support function.ResponsibilitiesTeam Leadership: Manage, coach, and upskill a team of four...

At Axians, we strive to engage our employees in a collaborative and inclusive environment with a culture of proximity. Our concern for the environment and corporate social responsibility actions are deeply rooted in our company values.This is an opportunity to join an international project with a client who needs your expertise to meet the challenges of...

About the RoleAs a Support Engineering Manager at Microsoft, you will lead a team of product experts who solve complex customer technical issues. You will manage the customer relationship, drive accountability, and attract/retain great people.Responsibilities Lead a team/group of product experts who solve complex customer technical issues Manage the customer...

Referência 12786_Project Manager - IT Risk_Lisboa **Descrição**: Project Manager **Perfil**: - Senior experience in Project Management; - Previous IT Risk experience; - Mastery of MSOffice Package: Word, PowerPoint, Excel; - Familiarity with Reports; - Fluent English. Responsabilities: Alert processing, escalation, resource mobilization, resource...

Knowledge for the world of tomorrow.We develop networks that supply our cities with light and heat intelligently and we know our way around automation and digitalization in the process and manufacturing industries. For these and many other future projects, we need smart thinkers who bring skills, creativity, and dedication to the table. People like you!...

Knowledge for the world of tomorrow.We develop networks that supply our cities with light and heat intelligently and we know our way around automation and digitalization in the process and manufacturing industries. For these and many other future projects, we need smart thinkers who bring skills, creativity, and dedication to the table. People like you!...

About the RoleAs a key member of our ThousandEyes Business Unit within Cisco's Network Services Business Group, you will be responsible for delivering exceptional customer experiences to our premium support accounts. This proactive support role involves working closely with our 24x7 support team to ensure seamless support to our customers around the...

Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless,...