Oracle Cloud Hcm Technical Support Consultant
3 meses atrás
Your primary responsibilities will include:
- Acting as the main technical point of contact for Oracle Cloud HCM-related inquiries and issues.
- Collaborating with functional teams to ensure seamless integration of HCM technical solutions.
- Assisting in the analysis and resolution of escalated support tickets involving system configuration, reporting, and data migration.
- Customizing and extending Oracle Fusion HCM functionalities.
- Supporting inbound and outbound integrations between Oracle HCM and 3rd party Payroll and Time and Attendance systems.
- Providing technical support and troubleshooting issues.
- Handling HDL, HCM Extract and data migration from legacy systems when necessary
- Providing guidance on Oracle HCM Cloud tools and best practices to internal users.
- Participating in system upgrade and enhancement projects, ensuring that technical requirements are met.
- Documenting technical processes and creating user guides to improve support efficiency.
- Staying current with updates and enhancements in Oracle HCM Cloud technologies.
**Requirements**:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Excellent knowledge of Oracle Cloud Human Capital Management Application functionality including Core HR, Absence Management, Talent Management (Compensation and Performance Mgt) and Oracle Guided Learning.
- Knowledge of Oracle Cloud HCM data schemas, APIs and Cloud Security design are essential
- Experience with SQL, BI Publisher, and Oracle integration tools is highly desirable.
- Experience supporting Oracle Cloud Middleware (OCI) is beneficial
- Demonstrable experience of report development using Oracle BI Publisher, and Oracle Transactional Business Intelligence (OTBI)
- Proven troubleshooting and problem-solving skills.
- Excellent communication skills, with an ability to convey technical concepts to non-technical stakeholders.
- Ability to work collaboratively in a team-oriented environment.
- Oracle Cloud HCM certification is a plus.
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