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**About the job**
Within CIB ITO CLM Office Global Quality Monitoring Central team, the KYC Quality Monitoring Controller is responsible for ensuring that the KYC updates performed in the CIB KYC tools (GCARS and Fenergo) by the regional GQM officers, are respecting the group compliance KYC rules and are following the Client Management operational guidelines. This is achieved by issuing operational procedures, controlling the tasks performed by the regional GQM officers, performing RM allocations activities and by coordinating with regional teams on the resolution of Key Quality Indicators.
**Your Main Activities Are**
Perform sample quality controls on the activities of regional GQM teams
Ensure that the activity check information is up to date
Perform the RM allocations activities in GCARS
Prepare monthly Key Quality Indicators (KQI) and coordinate with Regions for the resolution of the issues
Present KQI results in dedicated OPCO meetings
Support regional GQM teams on queries about procedures and best practices
Ensure team KPIs are up to date and that Orus Controls are completed
Issue, develop and maintain operational procedures to guide the GQM regional officers in their tasks
Participate in ad hoc projects related to the mission of ensuring the quality of the data inserted in CIB KYC tools requiring super admin accesses
**Profile and Skills to Success**
Fluent in English, both written and oral, is mandatory
- Knowledge in Office Pack (Excel mainly)
Academic background in Business Management, Economics, Finance or Accounting
**SKILLS**:
High attention for detail and great work ethic and team spirit
Ability to deliver/Results driven
Communication skills - oral & written
Ability to set up relevant performance indicators
Analytical Ability
Ability to understand, explain and support change
Ability to manage/facilitate a meeting, seminar, committee, training
**Why joining BNP Paribas?**
- **Leading banking institution**
BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 65 countries, with around 190 000 Employees - including more than 145 000 in Europe.
**- Our presence in Portugal**
Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.
- **International reach**
Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:
**Retail Banking**, a division that brings together all of the Group’s retail activities and specialised business lines;
**Investment & Protection Services** that include specialised businesses offering a wide range of savings, investment and protection services;
**Corporate & Institutional Banking** division that offers tailored financial solutions for corporate and institutional clients.
- **Diversity and Inclusion commitment**
- **Commitment towards work/life balance**
At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.
- **Remote Working Conditions**
At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.
- In case you are selected for this role, further documentation will be requested to support your hiring process.
**PRIMARY LOCATION**
**PT-11-Lisbon**
**JOB TYPE**
**Standard / Permanent**
**JOB**
**OPERATION PROCESSING**
**EDUCATION LEVEL**
**Bachelor Degree or equivalent (>= 3 years)**
**EXPERIENCE LEVEL**
**Beginner**
**SCHEDULE**
**Full-time**
**REFERENCE**
**2212GMOCM13394**
**APPLY**
***
- (REF: 2212GMOCM13394)
