Internal Support

6 meses atrás


Lisboa, Portugal UNIPARTNER IT SERVICES Tempo inteiro

**Visão geral do papel**:
Being a Internal Support at Unipartner comes with an exciting & challenging role and you will work with the Common Services Team.

We are looking for a responsible internal Support to perform a variety of technical tasks include providing support to our managers and employees.

**O Desafio**:
Como parte do projecto, irá:

- Ensure the availability of IT operations and services, provide technical support for internal or external events organized by Unipartner and assist internal initiatives with the creation of the necessary tools (e.g. PowerApps, website, forms);
- Responsible for technical support services and will provide a first-rate support service;
- Provide remote technical assistance to internal customers in order to resolve problems;
- Follow up incidents until they are resolved or closed;
- Act as a reference for your colleagues;
- Carry out local and remote troubleshooting using diagnostic techniques and pertinent questions;
- Diagnosing errors or technical problems and determining the appropriate solutions;
- Accompanying the customer in the problem-solving process;
- Identifying and suggesting possible improvements to procedures.

Não se preocupe, não terá de fazer isto sozinho. Fará parte de uma equipa com múltiplos níveis de perícia e competências diferentes.

**Vai crescer, e nós também.**

**Estamos à procura de talentos brilhantes com**:

- Mínimo de 1 ano de experiência

**Competências técnicas**:

- Experience with Windows Operative Systems, Office 365, GPO’s and Active Directory.
- Experience with documentation of procedures and ticketing

**Competências brandas e outras**:

- Capacidade de trabalhar em ambientes stressantes;
- Forte sentido de responsabilidade, dinamismo e proatividade;
- Good verbal and written communication skills;
- Ability to create good interaction with end user at the various levels of the organization
- Trustworthy and able to keep confidentially regarding sensible information

**Línguas requeridas**:

- Fluente em português e inglês.

**Aproveite esta oportunidade**:
**Envie-nos o seu CV e carteira**:



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