Service Desk Technician

4 meses atrás


Porto, Portugal Jolera Inc. Tempo inteiro

**Position Overview**:
**Key responsibilities**:

- Diagnose and resolve hardware, software, and network issues.
- Document all support interactions and solutions in the ticketing system.
- Escalate complex issues to higher-level support teams as needed.
- Conduct basic training sessions for end-users on common software and hardware issues.
- Maintain an inventory of IT assets and ensure all equipment is properly tracked.
- Participate in regular team meetings and contribute to continuous improvement initiatives.

**Qualifications**:

- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- 1-2 years of experience in a technical support role.
- Proficiency with Windows and Mac operating systems.
- Knowledge of network protocols and troubleshooting techniques.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Excellent customer service skills and a patient, friendly demeanor.
- Ability to work independently as well as part of a team.
- Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
- Strong teamwork mentality.
- Experience with active directory domains.

**What we offer**:

- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and inclusive work environment.
- Access to the latest technology and tools.
- Company Perks, Good Life gym, and various brand discounts



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