IT Technology Services Manager

2 semanas atrás

Porto Salvo, Portugal SAP Tempo inteiro

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

We are seaking a people manager for our young and highly motivated Solutions Management & Operations (SMO) team in Portugal supporting SAP´s internal business solutions.

**In your role you will be reponsible for**:

- the execution of the IT Operations Cloud strategy supporting the team on its hybrid operations journey
- driving the SMO strategy, portfolio & innovation topics jointly as part of the leadership team
- cooperating with stakeholders, establish and extend the network with our customers to help the team develop in its trusted advisor role
- driving agile principles leading to more self-orgnization in the team, in line with the strategy of delivery units within CPIT
- shaping the future of SMO adressing the demand of a DevOps organization
- setting goals and direction, developing team members and ensure colleagues reside in high-performance zone
- creating an environment conducive to resilient and secure operations
- resource management, issue resolution and escalation management, ensuring defined SLAs & KPIs for operations and seamless operation across the time zone
- being Portugal site lead for employees reporting to other SMO line managers in Germany
- supervising the trainee program for young talents

**What you bring**
- 5+ years experience working with global teams in a leadership role with a required background on cultural sensitivity
- Ideally, having expertise in guiding a team through a dynamic setting with rapidly evolving technology
- Proven track record of 5+ years experience in SAP basis & cloud technology, optimally experience in hybrid operations
- experience with agile methodologies, ability to develop and lead a self-organized team
- excellent interpersonal verbal & written communication skills in English language
- strong customer, result and execution focus
- self confidence & competency working under high pressure, making critical decisions, interacting with senior management

**About Us**:
Within Coporate Processes & IT (CPIT), the Solutions Management and Operations (SMO) team is responsible for the End-to-End operation of SAP´s internal mission critical solutions based on innovative cloud technologies.

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 411438 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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