Customer Success Manager

2 meses atrás

Lisboa, Portugal Awesomic Tempo inteiro

**About Awesomic**

We are a web app that matches businesses from around the world with the best-fit talents using an AI-driven algorithm. Since our founding in 2020, we’ve completed 14,000+ tasks for 4,000+ clients, including Reface, Lift99, SilviaTerra, Y Combinator startups, and various VC funds.

**Now Hiring**: Customer Success Manager to join our awesome team and care about our customers, using your creative potential and personal approach to establish and support long-term win-win relationships.

**Location**: remote in Ukraine, LATAM, or Europe (preferably Kyiv, Warsaw, or Lisbon).

**What You'll Do**:

- Work with CS metrics to analyze data and improve customer experience
- Establish clear retention goals and milestones to work towards
- Minimize customer churn
- Work closely with our Designers and Community Managers
- Conduct cust dev interviews to gather valuable feedback for our Product Team and transform it into actionable steps
- Help process billing requests
- Encourage upsells and cross-sells
- Assist in customer onboarding and training
- Identify customer needs and recommend appropriate solutions
- Document customer interactions and follow up with customers
- Ensure customer satisfaction by providing timely and satisfactory resolutions

**About You**:

- ** Are available to work from 7 am to 4 pm Pacific time**
- Have 3+ years of experience as a Customer Success Manager
- Are a problem solver and can work independently
- Have a self-driven, curious, and proactive nature
- Can think and type fast, keep calm, and act logically and in a values-driven way when quick reaction and decision making is needed from your side
- Are empathetic to people and are a patient and active listener
- Care about customers’ happiness and want to make their journey with the product outstanding and efficient
- Are a great communicator, and you speak fluent English
- Are responsible, well-organized, and able to multi-task and prioritize
- Are a friendly, open-minded person and a born troubleshooter
- Have proven experience with Hubspot and Intercom and are willing to explore and try new tools

**What's on us**:

- You’ll join the coolest community of goal-driven people who love what they do and are ready to change the game with innovative decisions;
- You’ll have the opportunity to work closely with Roman Sevast and Stacy Pavlyshyna, Founders of Awesomic, YC alumni, and Forbes 30 Under 30 honorees;
- You’ll have unlimited prospects to develop as a professional;
- You'll benefit from a mental health support program, a work laptop (MacBook), unlimited vacation days, coverage for courses and other learning activities, health insurance, and the ability to work in a hub in Warsaw, Kyiv, or Lisbon.

**We'd love to meet our new Customer Success Manager soon

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