Account Manager North

3 meses atrás

Porto, Portugal Glovo Tempo inteiro

If you're here, it's because you're looking for an **exciting ride**.

A ride that will fuel up your ambitions to take on a **new challenge and stretch yourself beyond your comfort zone.**

We'll deliver a **non-vanilla culture built on talent, where we work to amplify the impact on millions of people**, paving the way forward together.

**Not your usual app**. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

**What makes our ride unique?**

**Our culture and strong values.**
- We have an ''office-first'' culture and we place collaboration at the center of everything we do
- We have a non-vanilla personality and feedback mindset. We don't shy away from difficult conversations - we see them as a gift
- We work with high intensity and have fun along the way. We also celebrate the wins (a lot).
- We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work.

**Our career development philosophy.**
- We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential.
- We take ownership of our career development. We don't believe in linear and predictable career paths - we create the job of our dreams
- We embrace opportunities to move the needle and make an impact beyond our scope.

**Our commitment to being a force for good.**
- Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact.
- We invest in doing good by dedicating time and resources into social and environmental initiatives.
- We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

We have a vision**:To give everyone easy access to anything in their cities. **And this is where your ride starts.

**YOUR MISSION**

We are looking for a Account Manager to be responsible for a portfolio of food top partners in Oporto. Your role is to build strong relationships with top partners, manage their account and implement strategies that will grow your partner's business inside Glovo and make you achieve your goals and targets.

Check this video to understand how life is at Glovo.

**THE JOURNEY**
- Establish excellent relationships with Glovo's partners through consistent and proactive communication, identifying their needs and building engagement
- Evaluate, follow up and build reports of your portfolio and KPIs periodically. Be proactive and data driven enough in order to improve operational KPIs with partners
- Be able to prepare deep dive analysis on Glovo's business topics
- Works based on systematic planning, makes a deep analysis of available information and designs action steps.
- Draw and execute plans, making your partners grow through promotions, marketing activations and menu performance (selling items, AOV, Conversion Rate, cross selling and upselling).
- Achieve your Quarterly Targets (Growth, Revenue, Ops, Commercial).Take actions to reach your goals and company OKRs.
- Increase Glovo's revenue through commission renegotiation and convincing partners to invest in Glovo's assets
- Ensure that Glovo has the best content and become partner's no1 operator by signing preferred partnerships with partners and build long-term marketing plan
- Ability to solve objections and manage to negotiate terms and timings with people and partners
- Interact with other areas (operations, marketing, finance) to make sure that we are giving best possible service to your partners
- Organize schedule in advance leaving time for deep dive tasks and for meetings with partners
- Teach the partner how to use the manager portal to become self-sufficient, so that partner can: change and edit the menu, activate promotions and check their information with Glovo

**WHAT YOU WILL BRING TO THE RIDE**
- Bachelor in Business Administration, Marketing or Industrial Engineering..
- Ability to comfortably work in a high growth and high-performance start-up with a fast pace environment.
- Computer literacy; good knowledge of Google tools (Docs, Sheets, Slides, Drive).
- Excellent local language and English skills.
- Strong commercial expertise with ability to conduct business and sales presentations.
- Good communication and interpersonal skills.
- Highly organized and detail-oriented.
- Problem solver, data-driven with an analy

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