Service Manager
6 meses atrás
Referência
13197_Service Manager_Lisboa
**Descrição**:
Service Manager
**Perfil**:
- 3 to 6 years of proven relevant professional experience in global IT operations;
- Involvement in building or operating IT solutions from a service perspective;
- Experience monitoring and reporting KPIs, and setting up SLA concepts;
- Experience with service providers, and management and monitoring of services;
- Cybersecurity knowledge;
- Knowledge in Azure and Kubernetes appreciated. Responsibilities: Manage budget and report to the service owner;
- Monitor and report on service delivery;
- Suggest improvements for service optimization in performance, adaptability, reliability, and cybersecurity;
- Incident Management;
- Regular alignment with all stakeholders;
- Manage change requests/small projects to drive customer satisfaction and meet business requirements.
**Oferecemos**:
- Personal accompaniment focused on Career Management;
- Continuous and personalized Training and Certification through our own Learning Center;
- Solidity;
- Trust and Growth;
- Competitive salary package with benefits.
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