Service Ordering and Invoicing Officer

3 meses atrás

Lisboa, Portugal Airbus Tempo inteiro

**Job Description:
Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.

Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other's expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary - on the ground, in the sky and in space.

Our purpose defines why we exist: ‘We pioneer sustainable aerospace for a safe and united world’.

Responsibilities - your mission

For the full scope of Airbus Americas Services: Training, Airframe & Upgrades, Digital solutions, Consulting, Flight Operations, Maintenance & Engineering, and more, the Job holder is in charge of:

- Managing accurate and timely administration of Airbus Americas Services business transactions:

- Generating Services Quotations for standard / catalog services; and,
- Services orders acknowledgment, validation, acceptance, creation, follow-up;
- Launching of intercompany Services Orders;
- Issuance of Services related invoices;
- Recording intercompany Services related invoices.
- Creating and sending down payment requests and invoices to customers
- Checking the data input to ensure the accuracy of the final bill
- Fixing billing errors by issuing credit notes
- Handling customers' ordering and billing queries
- Ensuring:

- all processes follow internal and international business standards
- revenues are booked to the rightful budget destination
- Using Airbus reporting system and providing monthly status:

- by service and product line
- For orders lead-time (Acknowledge and Acceptance lead time) and invoices
- For the list of missing documents (purchase order, service delivery notification, etc.) to each Service Line (operating unit)
- Keeping database(s) up to date (customer service catalog)
- Assisting Training Contract Managers on its daily activities (creation, follow-up and closure of free of charge orders)
- Contributing to Airbus financial targets by securing revenues.
- Acting in compliance with the Process SE.AS.01 “Sell Aircraft and Services”; takes part as required to internal/external regulatory audits; aims at delivering on time and on quality; strictly follows E&C and Export Control guidelines.
- Customer focus
- Team player
- Solution/improvement oriented
- Integrity
- Good interpersonal communication skills in English
- Feedback culture
- Autonomous
- Rigorous, accountable
- Strong organizational /analytical skills
- Knowledge of SAP, MS Office and G Suite
- Administration experience is a plus
- Ability to work under pressure, to manage conflicts

Competences:

- Aerospace sales contracts
- Contract Management
- Monitoring customers obligations
- Interact and Influence
- Stakeholder management
- Anti-Corruption
- Ethics & Compliance Fundamentals
- Export Control Basics
- Drive Improvement, Quality & innovation
- Sell process
- Basic Financial understanding
- Customer expectations & needs
- A/C Support & Services & Purchase Agreement
- Customer Service Basics
- Contract Administration for Support & Services
- Project Management Fundamentals

Benefits - what’s in it for you (black text agreed centrally, feel free to add anything specific for your area in blue)
- The chance to work in a multicultural environment.
- The opportunity to grow your skills and capabilities thanks to our Airbus learning offer (digital solutions, classroom sessions, certified training....) and career opportunities across the globe.
- A hybrid working model, allowing you to combine onsite and offsite work.
- A modern office at Parque das Nacoes, well connected to public transportation.
- A motivated and fun crew to grow and build and shape the GBS together.
- An intense and exciting onboarding experience.
- Work in a balanced environment: Beyond the many benefits offered to its employees, joining Airbus is also the guarantee of a respectable work-life balance. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

**Company**:
Airb

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