Service Delivery Manager

2 meses atrás


Lisboa, Portugal DXC Technology Tempo inteiro

**Responsabilidades**:

- Gerir a entrega de serviços de TI, assegurando que os acordos de nível de serviço (SLAs) sejam cumpridos.
- Coordenar com várias equipas internas e externas para garantir a resolução rápida de problemas.
- Monitorizar e reportar o desempenho dos serviços, identificando áreas de melhoria.
- Desenvolver e manter relacionamentos sólidos com o cliente, compreendendo as suas necessidades e expectativas.
- Implementar processos e práticas de melhoria contínua para otimizar a entrega de serviços.
- Gerir o orçamento e os recursos alocados aos projetos de entrega de serviços.

**Requisitos**:

- Licenciatura em Gestão, Engenharia Informática ou área relacionada.
- Experiência comprovada como Service Delivery Manager ou em funções similares.
- Conhecimento profundo de práticas de ITIL e gestão de serviços.
- Excelentes habilidades de comunicação e relacionamento interpessoal.
- Capacidade de trabalhar sob pressão e gerir múltiplas prioridades.
- Fluência em português e inglês.

**Oferecemos**:

- Salário competitivo e benefícios atrativos.
- Oportunidade de trabalhar com uma empresa líder no setor da energia.
- Ambiente de trabalho dinâmico e colaborativo.
- Oportunidades de desenvolvimento profissional e crescimento na carreira.



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