Customer Service Representative for German-Speaking Clients in Lisbon

Há 4 dias


Lisboa, Lisboa, Portugal CBT Tempo inteiro

We are seeking a skilled Customer Service Representative to join our team in Lisbon, Portugal. As a key point of contact for German-speaking clients, you will be responsible for ensuring they receive the best possible support.

About the Role:

This is an exciting opportunity to work in a dynamic and international environment, assisting customers with web services and enhancing their experience. You will be part of a collaborative team that values customer satisfaction and strives for excellence.

Responsibilities:
  • Provide exceptional customer service via multiple communication channels, resolving inquiries quickly and effectively.
  • Develop a deep understanding of our web services, offering accurate and helpful information to customers.
  • Troubleshoot and resolve customer issues, providing effective and personalized solutions.
  • Communicate clearly, professionally, and empathetically with customers to ensure their needs are met.
  • Collaborate with team members and other departments to escalate and resolve complex issues.
Requirements:
  • Language Skills: Fluency in German and at least intermediate English (B2).
  • Experience: Previous customer service experience is beneficial but not mandatory. We value a strong willingness to learn and develop.
  • Skills:


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