Dutch Language Customer Support Specialist

Há 6 dias


Braga, Braga, Portugal Cpm International Tempo inteiro

We are a global company with a presence in over 30 countries, offering multilingual support to meet the diverse needs of our markets. Our focus is on delivering exceptional customer service, sales, and technical support solutions worldwide.

At CPM International, we celebrate diversity and welcome everyone, embracing unique styles and fostering an inclusive workplace that empowers you to bring your whole self to work.

New Balance is a company that believes movement is innate in humans, and they strive to offer innovative products combining function, fashion, performance, and style. As part of their international team, you will play a crucial role in sharing these values with customers worldwide.

Our core values drive our success: We Care – passionate about providing high-quality consumer service; We're Curious – proactive in problem-solving with a 'can do' attitude; and We Achieve Together – strong teamwork ethic contributing to personal and team targets/SLAs.

This role involves working collaboratively with consumers to answer product information requests, resolve queries professionally, and provide individual solutions. You will offer an omnichannel service via telephone, email, chat, and social media, developing a sound understanding of New Balance's products and services. Embracing our company values, you will act as a brand ambassador.

To succeed in this role, you must possess a fluent level of Dutch with exceptional grammar and spelling skills, a high level of English (written and spoken), a genuine passion for delivering outstanding customer service, ability to deal with sensitive calls with empathy, strong administrative skills with attention to detail, and a professional outlook with a proactive approach to problem-solving.

We offer a competitive salary of €14,923.07 gross per year, plus incentives and bonuses for top performers. The contract includes a 2-month probation period, and you will receive 24 calendar days of paid leave per year, plus bank holidays and an extra day off. Other benefits include ongoing training and development opportunities, access to LinkedIn courses, employee assistance programs, and discounts on New Balance products.

In this hybrid role, you will work from home for 26 days per month and spend 4 days at our office in Barcelona (La Sagrera) for training and collaboration purposes. This position offers a wide range of exclusive perks and rewards as a valued member of our organisation, including private health insurance options and referral bonuses.



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