IT Help Desk Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Faurecia Tempo inteiro

Job Description:

Faurecia, a leading player in the automotive industry, is seeking a skilled 1st Level Support Help Desk professional to join our innovative team. As a key member of our technical support team, you will play a vital role in providing top-notch assistance to our customers.

Key Responsibilities:

  • Provide exceptional technical support to customers via phone, email, or chat.
  • Triage and troubleshoot technical issues in a timely and efficient manner.
  • Collaborate with engineering teams to resolve complex technical issues.
  • Document customer interactions and technical issues in our knowledge base.
  • Contribute to product improvements and enhancements through feedback and suggestions.

Requirements:

  • Fluency in English, both spoken and written.
  • Proven experience in a technical support role, preferably in a SaaS or software company.
  • Excellent communication and problem-solving skills.
  • Familiarity with Android, web technologies, and basic programming concepts.

Benefits:

  • Opportunity to work with cutting-edge technology and innovative products.
  • Collaborative and dynamic work environment.
  • Hybrid work policy and flexible working hours.
  • Professional development and growth opportunities.

Faurecia is an Equal Opportunity Employer.



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