Senior Services Engagement Specialist
Há 3 dias
We are seeking a highly motivated and dynamic professional to join our Cloud Application Services Delivery Center EMEA MEE team as an Application Service Manager (ASM). This role plays a crucial part in driving customer engagement, promoting service excellence, and supporting upselling of CAS offerings.
About the RoleThe ASM will be responsible for ensuring that the CAS services provided to customers meet the highest standards of quality. Key responsibilities include:
- Promoting CAS service quality excellence and delivering a seamless one-stop CAS experience
- Proactively identifying optimization, innovation, adoption, and potential improvements to customer outcomes
- Driving customer engagement and up-selling SAP's products and CAS service portfolio
- Ensuring the successful execution of the CAS engagement
- Collaborating closely with other SAP stakeholders
The ideal candidate will have a strong understanding of SAP solutions, excellent documentation, communication, facilitation, and interpersonal skills, as well as solid problem-solving capabilities in complex environments.
RequirementsTo succeed in this role, you should possess:
- A Bachelor's degree in IT & Business Management, Engineering, or a related field
- 3+ years of experience in customer account services, relationship management, or a similar role
- 5+ years of hands-on experience in at least one SAP Solution Area (e.g., S/4 Hana – FI, MM, SuccessFactors, BTP...)
- 3+ years of experience leading global teams as a project manager
This is a regular full-time position with 0-10% expected travel. Successful candidates may be required to undergo a background verification with an external vendor. Estimated salary: $110,000 - $140,000 per annum based on location and experience.
BenefitsAt SAP, we offer a highly collaborative team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options. Our company culture emphasizes collaboration, flexibility, and a shared passion to help the world run better.
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