Translation Project Manager
Há 1 mês
Acolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Established in 1993, the group is present in 23 countries across Europe, North America, and Asia, with over 1,800 employees supported by a network of +20,000 linguists around the world.
At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed. Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity.
We are continuously looking for new talent to support our mission to drive growth and innovation across some of the world's leading brands. As a key member of our Production Team, you will be responsible for the day-to-day management of translation orders according to customer requirements and Acolad standards.
Key Responsibilities:
- Customer project setup, quotes, and scheduling (per defined thresholds, collaborating with Account Management for complex quotes and those requiring validation).
- Project execution including compliance to deadlines, standards/methodology, budget and margin optimization, quality standards, status reporting, and month-end financials.
- Capturing customer feedback, entry of CAPAs, and completion of investigations.
- Collaboration with resource managers (RMs), linguists, and technical leads on resourcing and query management.
- Collaboration with Account Management to define new processes and to strategize on process and tool optimization for a customer.
- Participation in pre-sales activities as needed.
- Margins optimization, including both internal and external costs, working with RMs as needed to support these efforts.
- Ensure linguistic material, such as TMs, glossaries, and style guides, are consistently updated and delivered.
- Participation in quality audits, recognizing opportunities for improvement, and implementing changes as needed.
Requirements:
- Bachelor's Degree in Translation or other equivalent degree.
- 3-5 years of practical experience in project management, especially in coordinating language service projects.
- Customer relationship management at mid- and upper management level, including difficult situations, conflicts, and complaints.
- Organizational and communication skills.
- Fluency in French and English.
- Knowledge of commonly used CAT tools.
- Ability to work in virtual teams, influence decisions, and constructively support other parts of the company.
We are committed to creating a diverse and equitable workforce, where diversity, equity, and inclusion in all its forms—gender, age, disability, marital status, ethnic or social origin, religion, belief, or sexual orientation—enrich the workplace. We welcome and consider applications from all qualified candidates, regardless of their backgrounds.
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