IT Meeting Room Technology Specialist

Há 1 mês

Lisboa, Lisboa, Portugal Sap Se Tempo inteiro

About the Role

SAP Se is seeking a skilled IT Meeting Room Technology Specialist to join our global team. As a key member of our Client Services - Office Technology and EMEA (OTE) team, you will be responsible for monitoring and supporting the technology for our meeting rooms. This includes troubleshooting audiovisual meeting room equipment, ensuring that all technology is functioning properly.

Key Responsibilities

  • Assist the team with the administration of operations, management, project management, infrastructure support, and administration.
  • Drive testing, training, and documentation in relation to AV and Unified Communications technologies across the meeting room ecosystem.
  • Take on relevant global IT projects and drive them to successful completion.
  • Monitor the technology in meeting rooms, including audiovisual equipment, computers, and other devices.
  • Provide technical support, including troubleshooting, and resolving issues with audiovisual equipment, computers, and other devices.
  • Keep track of equipment inventory and report any issues or needs to the IT department.
  • Stay up-to-date with the latest technology and trends in meeting room technology.
  • Contribute to the management and maintenance of meeting room equipment to maintain the business' core meeting room portfolio.
  • Knowledge transfer to 1st and 2nd level engineers.
  • Produce comprehensive documentation for deployed systems and changes.
  • Collaborate with 3rd level technical teams to ensure robust network and meeting room solutions.
  • Build action plans to improve experience, processes, and product innovation.
  • Build reporting, documentation, and applications to enhance processes and transfer of knowledge to team and the business.
  • Drive improvements within 2nd Level IT Support utilizing new technologies, automation, agile methodologies, and analytics to improve overall end-user experience.
  • Foster collaborative relationships with other functions across SAP and 3rd party vendors.
  • Monitor effectiveness of vendors, support procedures, and escalate issues.

Requirements

  • High school diploma or Bachelor Degree (preferred).
  • Strong experience in a technical and support role.
  • Knowledge of audiovisual equipment.
  • Excellent problem-solving and troubleshooting skills.
  • Strong and clear communication and interpersonal skills.
  • Certifications in audiovisual technology are highly desirable.
  • Ability to work independently and as part of a global team.
  • Willingness to learn and adapt to new technologies.
  • Strong computing skills, orientated towards - Windows, MacOS, iOS, Android, SharePoint, and the Office 365 power suite.
  • General IT knowledge on different technical areas with a high degree of technical aptitude and troubleshooting skills.
  • Strong project management skills and understanding of agile methodologies.
  • Technical leadership experience including excellent customer focus and communication skills.
  • More than 2 years of relevant experience in AV/Meeting Rooms equipment.
  • More than 3 years of relevant experience in the 2nd level IT support role, technical customer support, or technical implementation roles.
  • Work experience in an international environment. Software Industry experience strongly preferred.
  • Experience with IT asset management systems and a strong competence with various job-relevant tools & processes.
  • Proven ability to work independently and collaboratively to lead and drive successful implementation/adoption of IT services.

Location

Europe - Portugal (Lisbon)

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