Software Success Strategist

Há 21 horas


Lisboa, Lisboa, Portugal Codacy Tempo inteiro

Overview

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Codacy, a pioneering DevOps Intelligence Platform, is seeking an exceptional Software Success Strategist to spearhead customer success initiatives. With a focus on empowering software development teams and management visibility through our suite of solutions, including Codacy Quality, Security, Coverage, and Pulse.


About Us

We're a team of dedicated domain experts united by a mission to help development teams reach their full potential and drive a worldwide impact on software development. Our culture values collaboration, transparency, and a commitment to innovation.


Your Mission

As a key member of our Customer Success team, you will be responsible for overseeing a significant book of business, ensuring customer satisfaction across matrixed stakeholders, and driving growth opportunities through strategic consultation and enablement.


Your Day-to-Day

You will:

  • Oversight of 50+ accounts, managing customer relationships and identifying expansion opportunities;
  • Collaborate closely with the account management team to negotiate renewals and expansions;
  • Work closely with a small, tight-knit customer experience team, sharing responsibilities and supporting each other;
  • Advocate for customer features and accurate scoping in the product roadmap, building business cases backed by ARR;
  • Act as the internal point of escalation for critical customer issues;


Requirements

To succeed in this role, you'll need:

  • A Bachelor's degree in Business, Computer Science, or a related field;
  • 2-3 years of experience in Customer Success, Account Management, or Account Executive roles, with a proven track record of success;
  • Hands-on experience in a Series A/Series B startup, where you've thrived in a dynamic environment and worn multiple hats;
  • Technical proficiency with SaaS products, with the ability to understand and articulate complex concepts;
  • Exceptional communication skills, with the ability to communicate effectively with diverse audiences;
  • Prioritization and organizational skills, with the ability to handle multiple projects simultaneously without compromising quality;
  • A process-oriented mindset passionate about refining and improving workflows;
  • Customer-centricity, with a deep passion for customer service and a commitment to understanding and addressing customer needs;


Benefits

We offer a competitive salary ($120,000 - $180,000 per year), comprehensive health insurance, generous learning and development budget, flexible holidays, flexible working hours, and remote work options. Based in the UK or Portugal, we value inclusivity, kindness, and empathy towards all team members.


Salary: $150,000



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