Customer Service Operations Director
Há 5 dias
Job Overview
We are seeking an experienced Customer Service Operations Director to lead our team and drive customer satisfaction.
About the Role
The successful candidate will have a proven track record in managing customer service operations, including contact center management, quality assurance, and training. Key responsibilities include:
- Analyzing processes to identify areas for improvement and implementing strategic changes to enhance operational performance;
- Providing technical support to resolve customer issues promptly;
- Fostering customer loyalty through effective communication and personalized service;
- Coaching and motivating the team to deliver outstanding customer experiences;
- Relaying customer feedback across the organization and maintaining accurate records of interactions.
Requirements
To be considered for this role, applicants should possess:
- A Bachelor's degree in Business Management, Communication, or a related field;
- 3-5 years of experience as a Customer Service Manager in banking or financial services;
- Strong customer-centric focus and excellent communication skills;
- Strategic thinking abilities and leadership qualities.
Salary and Benefits
This is a senior-level position with a salary range of $80,000 - $110,000 per year, depending on experience. We also offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
About Visage Executive Search
We are a leading recruitment agency specializing in executive search and selection services. Our mission is to connect top talent with forward-thinking organizations, driving business growth and success.
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