Customer Service Operations Director

Há 5 dias


Braga, Braga, Portugal Visage Executive Search Tempo inteiro

Job Overview

We are seeking an experienced Customer Service Operations Director to lead our team and drive customer satisfaction.

About the Role

The successful candidate will have a proven track record in managing customer service operations, including contact center management, quality assurance, and training. Key responsibilities include:

  • Analyzing processes to identify areas for improvement and implementing strategic changes to enhance operational performance;
  • Providing technical support to resolve customer issues promptly;
  • Fostering customer loyalty through effective communication and personalized service;
  • Coaching and motivating the team to deliver outstanding customer experiences;
  • Relaying customer feedback across the organization and maintaining accurate records of interactions.

Requirements

To be considered for this role, applicants should possess:

  • A Bachelor's degree in Business Management, Communication, or a related field;
  • 3-5 years of experience as a Customer Service Manager in banking or financial services;
  • Strong customer-centric focus and excellent communication skills;
  • Strategic thinking abilities and leadership qualities.

Salary and Benefits

This is a senior-level position with a salary range of $80,000 - $110,000 per year, depending on experience. We also offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

About Visage Executive Search

We are a leading recruitment agency specializing in executive search and selection services. Our mission is to connect top talent with forward-thinking organizations, driving business growth and success.


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