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French-Speaking Beauty Customer Support Specialist
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About This Opportunity
We are seeking a highly motivated and experienced French-speaking Customer Service Representative to join our team at Cross Border Talents. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients in the beauty industry.
Key Responsibilities
• Provide top-notch customer service to clients in the beauty industry
• Respond to customer inquiries and resolve issues in a timely and professional manner
• Process online orders and handle refunds and after-sales issues effectively
• Engage in upselling and cross-selling opportunities to improve customer experience and build loyalty
• Collaborate with internal teams to resolve customer complaints and escalate issues as necessary
Requirements
• C2-level French (spoken and written) and B2-level English
• Experience in customer service, preferably in the beauty industry
• EU citizenship or a residence permit for Portugal
• Ability to work in a fast-paced environment and adapt to changing priorities
What You'll Gain
• Opportunity to work with a leading beauty brand and gain experience in customer service
• Chance to develop your skills and knowledge in the beauty industry
• Collaborative and dynamic work environment
