Polish Speaking Customer Support Specialist
1 semana atrás
David Kennedy Recruitment is seeking a highly skilled Polish-speaking Customer Support Specialist to join our client's dynamic team in Lisbon, Portugal.
About the RoleThis exciting opportunity offers a chance to work with a leading Outsourcing/BPO consultancy, providing exceptional customer support to small and medium-sized businesses across various channels. As a key member of our client's team, you will be responsible for delivering top-notch pre and post-sales support for self-service products, ensuring seamless user experiences and resolving technical issues efficiently.
Earn an estimated salary of $30,000 - $40,000 per annum
Key Responsibilities:
- Provide support to clients via chat, email, and telephone
- Deliver pre and post-sales support for self-service products
- Improve the advertising experience and satisfaction by resolving technical issues and guiding users on the platform
- Identify trends and solve problems facing multiple SMB clients
- Maintain a positive attitude towards the brand and its customers
Requirements:
- Native or fluent Polish speaker, both oral and written
- Fluent English speaker (at least B2 level)
- Knowledge of advertisement industry is considered an advantage
- Computer literate with sound knowledge of Microsoft Office package
- Excellent communication skills
- Resourceful personality that can adapt and remain calm in all situations
- Ability to work independently while being a team player
About the Benefits
- Portuguese employment contract
- Compensation day for working on public holidays
- Holiday entitlement with 22 days per year
- Three weeks' training to prepare you optimally for the job
- Dynamic, multilingual, multicultural, and creative team environment
- Guidance and tools to reach your full potential
- Temporary, renewable working contract with opportunities for extension and permanent placement after two years
- Private health insurance after contract signature
- Reimbursement of flight expenses after nine months
- Yearly paid flights to your home destination
Working Conditions
- 40 hours per week on a weekly rotational shift pattern covering line operating hours from Monday to Sunday, from 6:00 AM to 24:00
- Airport pick-up and administrative help with registration in Portugal
- Accommodation in a single room in one of shared company apartments for international candidates
- Free Portuguese classes, water sport activities, soft trekking, and more
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