Luxury Beauty Customer Experience Specialist in Lisbon

Há 2 dias


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Your role at Blu Selection will be pivotal in shaping the brand's reputation for exceptional customer service and product expertise. As a Beauty Customer Service Representative, you will be responsible for managing consumer inquiries and resolving complaints through various channels. Your primary objective is to provide timely and professional advice on products and services, while fostering strong relationships with internal teams and external partners.

Key Responsibilities:
  • Manage and resolve consumer requests via multiple channels
  • Provide expert solutions, service, product, and beauty advice in a prompt and professional manner
  • Collaborate closely with other departments to redirect cases and issues as necessary
Requirements:
  • Exceptional communication skills, empathy, and a customer-centric approach
  • Demonstrated problem-solving abilities, collaboration mindset, and proficiency in digital tools
  • Strong proficiency in German (C1 level) and English (B2 level)
  • Previous experience in cosmetics and luxury industry preferred; knowledge of digital platforms advantageous
What We Offer:
  • Long-term fixed contract renewable annually
  • Full-time position (40 hours/week), rotating shifts (8:00-20:00)
  • Gross salary: €950-1100/month (including accommodation); €***/month (excluding accommodation)
  • Reimbursement of initial flight expenses after 9 months, airport pick-up, and yearly two-way flight ticket back to home country within EU
  • Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
About Us:

We are a multinational organization recognized for providing top-notch sales and customer service solutions. Our team comprises talents from over 80 nationalities worldwide. At Blu Selection, we prioritize your growth, language skills, accommodation, and social integration.



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