Luxury Hotel Reservation Manager

Há 4 dias


Lisboa, Lisboa, Portugal Accor Hotels Tempo inteiro

Accor Hotels is a leader in the hospitality industry, welcoming individuals from diverse backgrounds to join their team. The company supports personal and professional growth, ensuring that work brings purpose and satisfaction to employees' lives.

About Accor Hotels

Accor Hotels is a global leader in the hospitality industry, committed to delivering exceptional experiences to its guests. With a rich history and a strong presence worldwide, Accor Hotels offers opportunities for career advancement and skill development.

About the Role

We are seeking an experienced Luxury Hotel Reservation Manager to join our team at Sofitel Shahd Al-Madinah in Madinah, Saudi Arabia. This role involves supporting the reservations team to ensure all key performance indicators (KPIs) are met, including conversion rates, abandoned call rates, and call quality assurance.

Key Responsibilities

  • Supporting and handling email reservations
  • Taking internal and external calls, adhering to the LISTEN/LQA standard
  • Ensuring travel agency commissions, reservations sales conditions, profile tracking, and guest recognition are checked, completed, and updated accordingly
  • Maintaining high levels of performance within the reservations guest experience, including training and support for the reservations team and liaison with operational teams
  • As instructed by the Director of Reservation Sales, maintaining and updating reservation systems with accurate tracking and rate information to all distribution channels

Requirements

  • Minimum 3 years of relevant experience in reservations sales
  • Strong working knowledge of CRS, PMS, TARS, or distribution systems
  • Results-oriented approach
  • External and internal environment understanding
  • Ability to work effectively and contribute to a team
  • Great communication, presentation, and influencing skills
  • Customer/commercial focus
  • Team support and development mindset for the team
  • Multicultural awareness and ability to work with people from diverse cultures
  • Flexible and able to adapt to change effectively
  • Self-motivated and energetic

Estimated Salary Range

$60,000 - $80,000 per year, based on location and experience

About the Location

Sofitel Shahd Al-Madinah boasts a landmark location in the heart of Madinah, a short walk from the northern entrance of the Al-Masjid an-Nabawi. The property features 469 keys, including luxurious suites, dining outlets, an executive lounge, meeting rooms, and a fitness center.



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