Customer Success Strategist

Há 6 dias


Lisboa, Lisboa, Portugal Codacy Tempo inteiro

Unlock Career Advancement as a Customer Success Manager at Codacy

Experience the rewards of helping customers achieve their goals with our cutting-edge DevOps Intelligence Platform. As a key player in driving customer success, you will empower software development teams to reach their full potential while enjoying a dynamic work environment and opportunities for growth.

About the Role

We seek an experienced Customer Success Manager to lead a significant book of business, comprising around 50 accounts. Your mission is to foster long-lasting relationships, ensure customer satisfaction, and identify expansion opportunities for the account management team to pursue.

Your Responsibilities Will Include:

Fostering strong connections with matrixed stakeholders and decision-makers to guarantee customer satisfaction.BUILDING TRUST AND SECURING INTRODUCTIONS TO OTHER TEAMS/VERTICALS WITHIN THE SAME ACCOUNT TO ENHANCE STICKINESS AND IDENTIFY EXPANSION OPPORTUNITIES FOR THE ACCOUNT MANAGEMENT TEAM TO PURSUE.CREATING AND IMPLEMENTING CUSTOMER SUCCESS PLANS, INCLUDING ONBOARDING STRATEGIES, TO ENSURE SUCCESSFUL ADOPTION ACROSS MULTIPLE GEOGRAPHIES AND LINES OF BUSINESS.Improving product usage through strategic consultation and enablement, ensuring customers receive the full value spectrum of Codacy.FORECASTING RENEWALS AND ASSESSING ACCOUNT RISK LEVELS ON A WEEKLY BASIS.Collaborating closely with the account management team to negotiate and secure renewals and expansions.Maintaining regular, proactive communication with customers while adopting a scalable approach, incorporating automation where necessary.Working closely with a small, tight-knit customer experience team, sharing responsibilities and supporting each other.Advocating for customer features and accurate scoping in the product roadmap, building business cases backed by ARR.Collaborating with customers to develop Case Studies, Videos, Podcasts, Webinars, Speaking Opportunities, and Customer Advocacy.Acting as the internal point of escalation for critical customer issues.

What We Offer

Join our remote-first team based in the UK or Portugal, and enjoy:

  • A competitive salary (£65,000/year)
  • Comprehensive health insurance
  • Generous learning and development budget
  • Flexible holidays
  • Flexible working hours

Requirements

To succeed in this role, you should have:

  • Educational background in Business, Computer Science, or a related field
  • 2-3 years of experience in Customer Success, Account Management, or Account Executive roles, with a proven track record of success
  • Hands-on experience in a Series A/Series B startup
  • Technical proficiency in technical and/or SaaS products
  • Outstanding verbal, written, and presentation skills
  • Strong ability to work independently and as part of a team
  • Expert prioritisation skills
  • Exceptional organisational and time management skills
  • Process-oriented mindset
  • Deep passion for customer service
  • Natural curiosity and eagerness to learn
  • Genuine kindness and empathy towards people at all levels of the organisation

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