Trilingual Customer Service Representative for a National Airline
4 semanas atrás
**Customer Service Excellence for a Leading Airline**
We're seeking a highly skilled Customer Advisor to join our client's team at a renowned national airline company in Portugal. As a key member of our team, you'll provide top-tier assistance to airline customers in their native language, ensuring a seamless travel experience.
**Key Responsibilities:**
- Provide exceptional customer support via phone and email in European Portuguese.
- Resolve customer issues and answer questions related to airline services and products.
- Assist with inquiries regarding the frequent flyer program.
- Manage customer processes, including updates on ongoing cases.
- Log all customer interactions accurately in the system.
- Handle offline tasks, including forms and tickets.
- Meet or exceed productivity targets.
- E
- scalate any critical customer issues when necessary.
**Work Environment:**
Enjoy a modern work environment at the TP Tejo building, conveniently located near Oriente Metro Station in Lisbon.
**Training and Onboarding:**
Our comprehensive training program covers customer service skills, product knowledge, and system usage.
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