Coffee Connoisseur and Customer Advocate

1 semana atrás


Braga, Braga, Portugal Nestlé Sa Tempo inteiro

Nestlé Business Services, a vital component of the Nestlé Group, provides an array of services including Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement to facilitate Nestlé's global interaction with millions of consumers. Our team comprises diverse professionals who are passionate about digital innovation and dedicated to driving continuous process improvement.

Role Overview

We are seeking an individual who is eager to learn, a team player, digitally-savvy, with an entrepreneurial mindset, and thrives in a fast-paced environment. The ideal candidate will be responsible for attending to all customer inquiries regarding Nespresso products and services.

About the Role

The Coffee Specialist at Nestlé Business Services reports to the Team Lead and is responsible for:

  • Welcoming customers and identifying their needs.
  • Advising customers and potential customers regarding Nespresso products and services.
  • Initiating customers into the art of coffee tasting and stimulating their curiosity about our complete range of products.
  • Conducting an initial analysis of reported machine malfunctions and guiding customers as effectively as possible to Technical Assistance.
Requirements

To excel in this role, you will need:

  • One- or two-years' experience in customer-facing roles (mandatory).
  • Dominion of Microsoft Office (Outlook, PowerPoint, Excel...)
  • Proficiency in Portuguese.
  • Proficiency in English is an asset.
What We Offer

At NBS, we prioritize the well-being and professional growth of our team members. Joining us will provide you with:

  • Development of expertise in Nestlé's Shared Services Business.
  • Immersion in a culturally diverse team.
  • Local and international exposure.
  • Flexible working environment.
  • Engagement and well-being activities.
  • Competitive salary ($45,000 - $60,000 per annum) and annual bonus based on performance.
  • Flex benefits - choose benefits that suit you best.
  • Membership in the Nestlé Club with discounts at several partners.
  • Free coffee and company equipment tailored to professional needs.
  • Medical support available at the office.
  • E-learning courses and training programs to help you achieve your career goals.
  • Career progression and opportunities for international career.


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